COVID-19: DiLX prioritizes the safety of its employees and customers - Learn More
logo
  • InsightsOpen in new tab
  • CareersOpen in new tab
  • Sectors We Serve
    • Automotive Ecosystem
    • Overview
    • Retail
    • Manufacturers & Importers
    • Dealers
    • Remarketing
    • Aftermarket
    • Independent Garages
    • Parts Groups
    • Service Maintenance and Repair
    • Mobility
    • Lease & Rentals
    • Fleet Operators
    • Insurance
  • AF-X Suite
    • What is AF-X?
    • Overview
    • AF-X Implementation
    • CONNECT
    • AF-X Spaces
    • AF-X 360
    • AF-X Sales
    • OPERATIONS
    • AF-X Service
    • AF-X Fleet
    • AF-X Parts
    • DATA
    • AF-X Intel
    • AF-X Connectors
    • AF-X Exchange
  • READY-TO-DEPLOY
    • AF-X DealerOps
    • Smart Service Planner
    • Zero Touch Service
    • Digital Service Order
    • Showroom Sales
    • Lead To Order
    • C360
    • Leads Manager
    • AF-X Mobility
    • Fleet Operations
    • Lead to Order
    • Remarketing Platform
    • Stock Management
    • Car Rental
    • Customer Apps and Platform
    • AF-X Garage
    • Smart Service Planner
    • Digital Service Order
    • Zero Touch Service
    • Parts Stock Manager
    • Customer & Vehicle Management
    • AF-X PartsCom
    • Product Information Management
    • Electronic Parts Catalogue
    • Parts Stock Manager
  • Consulting
    • Overview
    • Digital Transformation
    • Technology Strategy
    • Future Mobility
  • Services
    • DIGITAL ENGINEERING SERVICES
    • Product Engineering
    • Cloud Transformation
    • Digital Centre of Excellence
    • Intel Services
    • Cognitive BI
    • Connected
  • About Us
    • Who We Are
    • Leadership Team
    • Corporate Social Responsibility
    • Alliance & Partners
    • Contact us
AF-X Service
  • Smart Service Planner
  • Digital Service Order
  • Warranty Handler
  • Tire Hotel
  • License Plate Recognition

Zero Touch Service

zeroTouch

Contactless Digital Service

  • Customer Service Journey
  • Our Apps
  • Key Business Benefits
  • Packages
  • integrations
  • OEM Brands
  • FAQ

Digital Customer Service Journey

Tough times call for innovations. Well, in a time when almost every industry is being disrupted at a large scale, the world is witnessing some welcoming strategic implementations. In the automotive industry specifically,

  • logo circle
  • ONLINE BOOKING

    circle light one
  • DIGITAL
    CHECK-IN

    circle blue two animated
  • cicle light three animated

    SERVICE
    RECEPTION

  • SERVICE TRACKER

    circle blue four animated
  • circle light five animated

    DIGITAL
    SIGNATURE
    & PAYMENT

  • CUSTOMER
    SURVEY

    circle blue six animated
  • nav ico1ONLINE BOOKING
  • nav ico2DIGITAL CHECK-IN
  • nav ico3SERVICE RECEPTION
  • nav ico4SERVICE TRACKER
  • nav ico5DIGITAL SIGNATURE & PAYMENT
  • nav ico6CUSTOMER SURVEY

Service Appointment Booking

Digital Appointment Booking for Service, Maintenance & Repair

Features

  • Get vehicle details from LP number
  • Select list of services
  • Book date & time slot with nearest dealer
  • Get replacement car or wait option
  • OTP based authentication

How It Works

icon1
Enter License Plate or
Registered Mobile Number
icon2
Fetch Vehicle Details
based on LP or Mobile No.
icon3
Select List of Services
icon4
Select Appointment
Date & Time at Preferred
Workshop
icon5
Booking Summary &
Confirmation
enter license
fetch vehicle
select list
sl1 four
sl1 five

Digital Check-in Link Via SMS

The Digital Check-In helps customer to have a contactless entry and exit at the dealership for a booked service appointment.

Features

  • Check-in prior to arrival
  • Pre-filled owner details
  • User privacy consent
  • Virtual tour
  • Service advice & upsell

How It Works

tb2ico1
Digital Check-In or
24 hours prior to Arrival
tb2ico2
Owner Verification
& User Privacy Consent
tb2ico4
Confirm List of Services & Add Additional Comment if required
tb2ico5
Planned parking
with location details sent
tb2ico3
Thank you &
Confirmation Screen
tab2screen1
tab2screen2
tab2screen3
tab2screen4
tab2screen5

Dashboard to Monitor Daily Check-In & Arrival of Customer

Service Reception enables Admin/Reception to notify Service Advisor to attend the Expected Service Customer.

Features

  • Alert on customer arrivals for drop/pick up
  • Notify customer check-in
  • Send reminders to not checked-in customers
  • Track cancelled appointments

Benefits

tb3ico3
Facilitate Seamless Reception of Customer
tb3ico1
Real Time Sync with Customer Activity
tb3ico2
Optimizing Queue to Improve Customer's Waiting time
tab3screen1

Real Time Status of Vehicle Service

Service Tracker provides real time status of the vehicle service and also facilitates the additional job order approval process along with Digital Signature feature after completion of service.

Features

  • Notify dealer on arrival for drop/pick up
  • Track service status
  • Additional work approval mechanism

How It Works

tb4ico1
Arrive for Drop will
Notify Reception
icon4 1
Real Time
Service Status
tb4ico2
Customer will Approve
/Reject
the Additional Work
tb4ico3
On completion of Services, customer will arrive
for Pick up
tb4ico4
Customer will be sent the
parking location

for easy pick up
tab4screen1
tab4screen2a
tab4screen2
tab4screen3
tab4screen4

Single Touch Digital Payment Post Service Completion

Simple Online Payment Option for the Customer after the Completion of Service with Single Touch

Features

  • Driven by leading payment gateways of your region
  • Secured transaction assurance
  • Integrated digital signature
  • Brief summary of transactions
  • Multi-currency solution

Benefits

tb5ico1
One Touch Easy Payment Experience
tb5ico2
Leading Payment Providers Covered
tb5ico3
Real time Sync with Invoicing Management System
tab5screen1

Tool to Engage Customers & get Insightful Feedback

Easy Tool to Collect Feedback from The Customers after the Completion of Service

Features

  • Clear & specific feedback form
  • Easy to use survey editor
  • Advanced reporting & survey interpretation engine
  • Help management to identify key drivers & metrics

Benefits

tb6ico1
Improve Customer Satisfaction
tb6ico2
Strategize Customer Retention
tb6ico3
Valuable Insights on Customer likes & Dislikes
tab6screen1
  • logo
  • Service Upselling options

    circle dark one animated
  • 24x7
    Car Intake

    circle blue two animated
  • circle dark three animated

    Efficient
    Staff Utilization

  • Data Driven
    Analytics

    circle blue four animated
  • circle dark five animated

    Queue-less
    operations

  • Contactless
    Customer Service

    circle blue six animated

Key Business Benefits

A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows right from online booking to serviced car delivery. Adheres strict GDPR norms to safe guard customer personal data, provides hassle free digital payment options and pin point car location at dealer’s workshop. Helps dealers to retain customer satisfaction and provide health safety.

Kick-off Zero Touch Service
Journey Today!

Ready to Deploy Solution tailored to your needs.

  • Quick Setup
  • Easy Integrations
  • Customizable Workflows
zero touch main

Zero Touch Service

Tailor-made package for your unique business requirements

APPLICATIONS ESSENTIAL PRO ADVANCED
icon1 1 ONLINE BOOKING
icon2 1 DIGITAL CHECK-IN
icon3 1 SERVICE RECEPTION
icon4 2 SERVICE TRACKER
icon5 1 DIGITAL SIGNATURE & PAYMENT
icon6 CUSTOMER SURVEY

Possible Integrations

  • 1 72
  • 1 75
  • 1 78
  • 1 81
  • 1 84
  • 1 86
  • 1 106
  • 1 109
  • 1 03
  • 1 05
  • 1 08
  • 1 14
  • 1 17
  • 1 26
  • 1 32
  • 1 35
  • 1 38
  • 1 49
  • 1 52
  • 1 54
  • 1 57
  • 1 60
  • 1 63

Brands Using Zero Touch Service

  • 1 190 1
  • 1 193 1
  • 1 196 1
  • 1 29 1
  • 1 94 1
  • 1 97 1
  • 1 103 1
  • 1 118 1
  • 1 121 1
  • 1 124 1
  • 1 127 1
  • 1 130 1
  • 1 133 1
  • 1 142 1
  • 1 148 1
  • 1 151 1
  • 1 154 1
  • 1 157 1
  • 1 166 1
  • 1 169 1
  • 1 172 1
  • 1 175 1
  • 1 178 1
  • 1 181 1

Privacy

Privacy

We have built our foundation and programming around the norms of protection that allows us to consent to the recent EU GDPR guidelines. This privacy assures end clients and our customers that their information is dealt with in a protected and agreeable manner.

Frequent ASKED Questions

Our suite is modular in nature and has microservices based architecture in its landscape. So, any solution component can be provided as per your need.
It’s completely possible. Our development team can quickly assess your requirement and develop the feature within shortest time possible.
Yes. It’s entirely in line with Customer Data Privacy norms.
Within 4-5 weeks, AutoFacets can deploy all the components in the suite.
It follows flexible pricing models. While it’s readily available in one time fixed price, AutoFacets can also offer it as a service with monthly subscriptions or user-based manner.
You need to provide us the DMS and CRM information, access or open APIs (not mandatory). AF team quickly analyzes the current systems and uses its pre-built connectors to plug Zero Touch on your current landscape.
AutoFacets provides L2 & L3 support after implementation which can be offered in shared services model and also in form of yearly maintenance contract.

LET'S DELIVER EXPERIENCES TOGETHER!

    Head Offices

    nl The Netherlands
    Maria Montessorilaan 5,
    2719 DB Zoetermeer
    Phone: +31 (0) 79 3200 980

    indiaIndia
    8th Floor, Corporate House,
    Bodakdev, Ahmedabad - 380054
    Phone: +91 79 2685 2554

    For more details, write to us at:
    info@autofacets.com

    Find Us Near You!

    Global Offices

    • Belgium Belgium
    • Canada Canada
    • Denmark Denmark
    • Finland Finland
    • France France
    • Germany Germany
    • Iceland Iceland
    • Norway Norway
    • southafrica South Africa
    • Sweden Sweden
    • uaeUAE
    • UK UK
    • USA USA

    For more details, write to us at:
    info@autofacets.com

    Find Us Near You!

    AF-X Suite

    • Overview
    • AF-X Implementation
    • AF-X Spaces
    • AF-X 360
    • AF-X Sales
    • AF-X Service
    • AF-X Fleet
    • AF-X Parts
    • AF-X Intel
    • AF-X Connectors
    • AF-X Exchange

    Client Sectors

    • Overview
    • Retail
      • » Manufacturers & Importers
      • » Dealers
      • » Remarketing
    • Aftermarket
      • » Independent Garages
      • » Parts Groups
      • » Service Maintenance and Repair
    • Mobility
      • » Lease & Rentals
      • » Fleet Operators
      • » Insurance

    READY-TO-DEPLOY

    • AF-X Dealerops
    • AF-X Mobility
    • AF-X Garage
    • AF-X PartsCom

    Services

    • Digital Engineering Services
      • » Product Engineering
      • » Cloud Transformation
      • » Digital Centre of Excellence
    • Intel Services
      • » Cognitive BI
      • » Connected

    Consulting

    • Overview
    • Digital Transformation
    • Technology Consulting
    • Future Mobility

    Follow
    Our Thinking

    • LinkedInOpen in new tab
    • YouTubeOpen in new tab
    • TwitterOpen in new tab

    ABOUT US

    • Who We Are
    • Leadership Team
    • Corporate Social Responsibility
    • Alliance & Partners
    • Contact us

    © 2023 COPYRIGHT AutoFacets - All Rights Reserved.

    Privacy Policy | Terms of use | Disclaimer
    f logoOpen in new tab

    Sign up for our newsletter!

    close

      Let's Get in Touch

      close

        Download Case Study

        close

          Please fill the form to download the case study.

          Cookies help us deliver our services. By using our services, you agree to our use of cookies. Click here to read our privacy policy

          AutoFacets
          Powered by  GDPR Cookie Compliance
          Privacy Overview

          This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

          Strictly Necessary Cookies

          Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

          If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.