Digital Customer Service Journey
Challenging times demand innovation. As various industries face significant disruptions, the automotive sector is seeing some promising strategic implementations.
Seamless Service Booking in just a few Clicks
Conveniently schedule service & maintenance appointment
Features
- Retrieve Vehicle details from LP number
- Choose desired services
- Book date & time slot with nearest dealer
- Get replacement car or wait option
- Secure OTP based authentication
Digital Check-in link via SMS
Enables customers to have a contactless entry and exit for their service appointments at the dealership
Features
- Check-in prior to arrival
- Pre-filled owner details
- User privacy acknowledgement
- Virtual tour
- Service advice & upsell
Dashboard to Monitor Daily Check-In & Arrival of Customer
Allows admin/reception to notify the service advisor to attend to the expected customer
Features
- Alert on customer arrivals for drop/pick up
- Notify customer check-in
- Send reminders to not checked-in customers
- Track cancelled appointments
Real-time Status of Vehicle Service
Offers real-time vehicle service status and simplifies work order approvals
Features
- Notify dealer on arrival for drop/pick up
- Track service status and progress
- Additional work approval mechanism
A Fast, Secure & Convenient Digital Payment
Digital signature & payment option for customers post-service completion
Features
- Driven by leading payment gateways of your region
- Secured transaction assurance
- Integrated Digital Signature
- Concise Transaction Summaries
- Multiple Currency solution
Tool for Customer Engagement and in-depth Feedback
A simple tool to collect customer feedback after service completion
Features
- Clear & precise feedback form
- Easy to use survey editor
- Advanced reporting & survey interpretation engine
- Help management to identify key drivers & metrics
Key Business Benefits
A comprehensive mobile-based aftersales journey eliminates human intervention, managing everything from online booking to serviced car delivery. It adheres to strict GDPR norms to safeguard personal data, offers hassle-free digital payment options, and provides precise car location tracking at the dealer's workshop. This solution helps dealers retain customer satisfaction and ensures health safety.
Kick-off Zero Touch Service
Journey Today!
Ready to Deploy Solution tailored to your needs.
- Quick Setup
- Easy Integrations
- Customizable Workflows
![zero touch main](https://www.autofacets.com/wp-content/uploads/2021/10/zero-touch-main.png)
Zero Touch Service
Tailor-made package for your unique business requirements
APPLICATIONS | ESSENTIAL | PRO | ADVANCED | |
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ONLINE BOOKING |
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DIGITAL CHECK-IN |
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SERVICE RECEPTION |
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SERVICE TRACKER |
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DIGITAL SIGNATURE & PAYMENT |
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CUSTOMER SURVEY |
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Possible Integrations
Brands Using Zero Touch Service
Privacy
We have built our foundation and programming around the norms of protection that allows us to consent to the recent EU GDPR guidelines. This privacy assures end clients and our customers that their information is dealt with in a protected and agreeable manner.