Digital Customer Service Journey
Tough times call for innovations. Well, in a time when almost every industry is being disrupted at a large scale, the world is witnessing some welcoming strategic implementations. In the automotive industry specifically,
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-
ONLINE BOOKING
-
DIGITAL
CHECK-IN
-
SERVICE
RECEPTION -
SERVICE TRACKER
-
DIGITAL
SIGNATURE
& PAYMENT -
CUSTOMER
SURVEY
ONLINE BOOKING 
DIGITAL CHECK-IN 
SERVICE RECEPTION 
SERVICE TRACKER 
DIGITAL SIGNATURE & PAYMENT 
CUSTOMER SURVEY Service Appointment Booking
Digital Appointment Booking for Service, Maintenance & Repair
Features
- Get vehicle details from LP number
- Select list of services
- Book date & time slot with nearest dealer
- Get replacement car or wait option
- OTP based authentication
Digital Check-in Link Via SMS
The Digital Check-In helps customer to have a contactless entry and exit at the dealership for a booked service appointment.
Features
- Check-in prior to arrival
- Pre-filled owner details
- User privacy consent
- Virtual tour
- Service advice & upsell
Dashboard to Monitor Daily Check-In & Arrival of Customer
Service Reception enables Admin/Reception to notify Service Advisor to attend the Expected Service Customer.
Features
- Alert on customer arrivals for drop/pick up
- Notify customer check-in
- Send reminders to not checked-in customers
- Track cancelled appointments
Benefits
Real Time Status of Vehicle Service
Service Tracker provides real time status of the vehicle service and also facilitates the additional job order approval process along with Digital Signature feature after completion of service.
Features
- Notify dealer on arrival for drop/pick up
- Track service status
- Additional work approval mechanism
Single Touch Digital Payment Post Service Completion
Simple Online Payment Option for the Customer after the Completion of Service with Single Touch
Features
- Driven by leading payment gateways of your region
- Secured transaction assurance
- Integrated digital signature
- Brief summary of transactions
- Multi-currency solution
Benefits
Tool to Engage Customers & get Insightful Feedback
Easy Tool to Collect Feedback from The Customers after the Completion of Service
Features
- Clear & specific feedback form
- Easy to use survey editor
- Advanced reporting & survey interpretation engine
- Help management to identify key drivers & metrics
Benefits
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Service Upselling options
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24x7
Car Intake
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Efficient
Staff Utilization -
Data Driven
Analytics
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Queue-less
operations -
Contactless
Customer Service
Key Business Benefits
A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows right from online booking to serviced car delivery. Adheres strict GDPR norms to safe guard customer personal data, provides hassle free digital payment options and pin point car location at dealer’s workshop. Helps dealers to retain customer satisfaction and provide health safety.
Kick-off Zero Touch Service
Journey Today!
Ready to Deploy Solution tailored to your needs.
- Quick Setup
- Easy Integrations
- Customizable Workflows
Zero Touch Service
Tailor-made package for your unique business requirements
| APPLICATIONS | ESSENTIAL | PRO | ADVANCED | |
|---|---|---|---|---|
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ONLINE BOOKING |
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 |
DIGITAL CHECK-IN |
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|
 |
SERVICE RECEPTION |
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|
|
 |
SERVICE TRACKER |
|
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|
 |
DIGITAL SIGNATURE & PAYMENT |
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 |
CUSTOMER SURVEY |
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||
Possible Integrations
Brands Using Zero Touch Service
Privacy
We have built our foundation and programming around the norms of protection that allows us to consent to the recent EU GDPR guidelines. This privacy assures end clients and our customers that their information is dealt with in a protected and agreeable manner.
Frequent ASKED Questions
Our suite is modular in nature and has microservices based architecture in its landscape. So, any solution component can be provided as per your need.
It’s completely possible. Our development team can quickly assess your requirement and develop the feature within shortest time possible.
Yes. It’s entirely in line with Customer Data Privacy norms.
Within 4-5 weeks, AutoFacets can deploy all the components in the suite.
It follows flexible pricing models. While it’s readily available in one time fixed price, AutoFacets can also offer it as a service with monthly subscriptions or user-based manner.
You need to provide us the DMS and CRM information, access or open APIs (not mandatory). AF team quickly analyzes the current systems and uses its pre-built connectors to plug Zero Touch on your current landscape.
AutoFacets provides L2 & L3 support after implementation which can be offered in shared services model and also in form of yearly maintenance contract.
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