Digital Customer Service Journey
Challenging times demand innovation. As various industries face significant disruptions, the automotive sector is seeing some promising strategic implementations.
-
-
ONLINE BOOKING
-
DIGITAL
CHECK-IN
-
SERVICE
RECEPTION -
SERVICE TRACKER
-
DIGITAL
SIGNATURE
& PAYMENT -
CUSTOMER
SURVEY
ONLINE BOOKING 
DIGITAL CHECK-IN 
SERVICE RECEPTION 
SERVICE TRACKER 
DIGITAL SIGNATURE & PAYMENT 
CUSTOMER SURVEY Digital Appointment Booking for Service, Maintenance & Repair
Conveniently schedule service & maintenance appointment
Features
- Get vehicle details from LP number
- Select ,list of services
- Book date & time slot with nearest dealer
- Get replacement car or wait option
- OTP-based authentication
Digital Check-in link via SMS
Enables customers to have a digital entry and exit for their service appointments
Features
- Check-in Prior to Arrival
- Pre-filled Owner details
- User privacy consent
- Virtual Tour
- Service advice & upsell
Dashboard to Monitor Daily Check-In & Arrival of Customer
Allows admin/reception to notify the service advisor to attend expected customer
Features
- Alert on Customer Arrivals for Drop/Pick up
- Notify Customer Check-in
- Send Reminders to not Checked-in Customers
- Track Cancelled Appointments
Benefits
Real-time Status of Vehicle Service
Offers real-time vehicle service status
Features
- Notify Dealer on Arrival for Drop/Pick up
- Track Service Status
- Additional Work Approval Mechanism
Single Touch Digital Payment Post Service Completion
Digital signature & payment option for post-service completion
Features
- Driven by Leading Payment Gateways
- Secured Transaction Assurance
- Integrated Digital Signature
- Summary of Transaction
- Multi-Currency Solution
Benefits
Tool to Engage Customers & Get Insightful Feedback
A simple method to gather customer feedback after service completion
Features
- Clear & Specific Feedback Form
- Easy-to-Use Survey Editor
- Advanced Reporting & Survey Interpretation Engine
- Help Management to Identify Key Drivers & Metrics
Benefits
-
-
Service Upselling options
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24x7
Car Intake
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Efficient
Staff Utilization -
Data Driven
Analytics
-
Queue-less
operations -
Contactless
Customer Service
Key Business Benefits
A comprehensive mobile-based aftersales solution eliminates human intervention by managing everything from online booking to serviced car delivery. It adheres to strict GDPR norms to protect personal data, offers seamless digital payment options, and provides accurate car location tracking at the dealer's workshop. This solution helps dealers maintain high levels of customer satisfaction.
Kick-off Zero Touch Service
Journey Today!
Ready to Deploy Solution tailored to your needs.
- Quick Setup
- Easy Integrations
- Customisable Workflows
Zero Touch Service
Tailor-made package for your unique business requirements
| APPLICATIONS | ESSENTIAL | PRO | ADVANCED | |
|---|---|---|---|---|
 |
ONLINE BOOKING |
|
|
|
 |
DIGITAL CHECK-IN |
|
|
|
 |
SERVICE RECEPTION |
|
|
|
 |
SERVICE TRACKER |
|
|
|
 |
DIGITAL SIGNATURE & PAYMENT |
|
||
 |
CUSTOMER SURVEY |
|
||
Possible Integrations
Brands Using Zero Touch Service
Privacy
We have built our foundation and programming around the norms of protection that allows us to consent to the recent EU GDPR guidelines. This privacy assures end clients and our customers that their information is dealt with in a protected and agreeable manner.
Frequent ASKED Questions
Our suite is modular in nature and has microservices based architecture in its landscape. So, any solution component can be provided as per your need.
It’s completely possible. Our development team can quickly assess your requirement and develop the feature within shortest time possible.
Yes. It’s entirely in line with Customer Data Privacy norms.
Within 4-5 weeks, AutoFacets can deploy all the components in the suite.
It follows flexible pricing models. While it’s readily available in one time fixed price, AutoFacets can also offer it as a service with monthly subscriptions or user-based manner.
You need to provide us the DMS and CRM information, access or open APIs (not mandatory). AF team quickly analyzes the current systems and uses its pre-built connectors to plug Zero Touch on your current landscape.
AutoFacets provides L2 & L3 support after implementation which can be offered in shared services model and also in form of yearly maintenance contract.
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