Paris, 15 October 2025
Solware Auto, a pioneer in automotive software solutions, and AutoFacets, a global leader in digital transformation for the automotive ecosystem, announce a strategic partnership to accelerate the digitization of the customer journey, from online booking to workshop delivery and beyond.
A Unified Vision for a Digital-First Workshop Experience
Through this partnership, Solware Auto’s WinMotor suite and AutoFacets’ AF-X platform come together to offer an integrated, fully digital ecosystem. The combined solution connects every stage of the aftersales journey, appointment booking, vehicle reception, smart scheduling, work tracking, quotations, and digital billing, enabling transparency, speed, and superior customer engagement.
From online appointment booking to vehicle return, Solware Auto digitizes all key stages of the customer journey with its winmotor2 DMS and AutoFacets’ AF-X solutions: customer check-in, smart scheduling, work tracking, additional quotes, online billing, and payment.
This digital customer journey has been developed in partnership with AutoFacets, with whom Solware Auto will share a stand at the EQUIP AUTO 2025 trade show.
This digital customer journey is developed in partnership with AutoFacets, with whom Solware Auto will share a booth at EQUIP AUTO 2025.
Two automotive experts, one shared ambition.
By combining their complementary expertise and strong background in the automotive sector, Solware Auto and AutoFacets aim to:
- Streamline online booking with full integration into the workshop management system.
- Enable transparent service tracking and progress updates.
- Enhance garage–customer communication through digital notifications and interactions.
- Deploy personalized loyalty tools, adapted to customers’ real needs.
Together, the two companies provide automotive professionals in France and internationally with an integrated, modern, and easy-to-use solution that improves efficiency and customer satisfaction, offering a seamless digital experience for both garages and their customers.
The joint solution will be showcased at EQUIP AUTO 2025, where both companies share a booth to demonstrate how their complementary strengths redefine digital efficiency for workshops and dealer networks.
Leadership Insights
Vipin Moharir, Chief Strategy Officer, Gateway Group:
“This is a strategic move to bring two innovation leaders together. AF-X is designed as a bolt-on digital layer, seamlessly integrating with leading ERP, DMS, and GMS systems to extend their capabilities. By combining Solware’s proven local expertise with our scalable platform, we’re creating a future-ready foundation for digital growth across Europe.”
Gérald Ferraro, CEO, Solware Auto:
For nearly four decades, Solware Auto has been committed to supporting the automotive ecosystem through innovation and reliability. Partnering with AutoFacets amplifies this vision; combining our deep industry expertise with their advanced digital platforms. Together, we’re delivering a connected, data-driven experience that empowers garages and networks to serve customers faster, smarter, and with greater transparency.
Ashit Shah, CEO, AutoFacets:
“This partnership reflects our unwavering commitment to shape the next era of automotive retail. Together with Solware Auto, we’re enabling the industry to move from fragmented systems to connected intelligence; where every interaction, process, and decision is digitally driven. AF-X delivers this transformation at scale, empowering garages and networks to evolve faster, operate smarter, and deliver exceptional experiences across every touchpoint.”
Christian Lepain, Chief Sales Officer, Solware Auto:
“This collaboration is more than technology integration; it’s about creating measurable value for our customers. By combining Solware Auto’s trusted solutions with AutoFacets’ digital intelligence, we’re enabling workshops to streamline operations, boost customer engagement, and accelerate their digital readiness. It’s a practical step toward a smarter, more connected aftermarket.”
About AutoFacets
AutoFacets is a global technology partner dedicated to reshaping automotive retail. Headquartered in the Netherlands and operating across 17 countries, AutoFacets works with leading dealer groups, OEMs, importers, and mobility players to accelerate digital transformation at scale.
Its flagship platform, AF-X, is the all-in-one operating system for automotive retail; offering 350+ integrations that unify sales, aftersales, and customer engagement across existing enterprise systems. With embedded AI and real-time data orchestration, AF-X delivers predictive insights, automation, and consistent execution across every touchpoint of the customer journey. Whether managing a single dealership or a multi-country network, AutoFacets empowers organizations to digitize faster, standardize smarter, and grow intelligently.
About Solware Auto
Solware Auto, a trusted partner for nearly 40 years, is a leader in management software for auto repair shops and recycling centers. Headquartered in France with international operations, Solware Auto provides the winmotor suite and related services to help garages simplify operations, boost efficiency, and enhance customer experience. With its range of solutions (winmotor2, winmotor next, winmotor cloud, Performance, and Autogest), the company helps automotive professionals optimize their daily operations.
In addition to software, Solware Auto also offers a range of services tailored to the automotive industry, Qualiopi-certified training (only for France), technical support provided by industry experts, and an approved maintenance center to keep the equipment supplied by the company in good working order.
Solware Auto’s strategy is based on a strong principle: to be the sole point of contact for its customers, offering them a comprehensive solution consisting of software, hardware, and services to simplify their daily lives and secure their choices.
Together at EQUIP AUTO 2025
At EQUIP AUTO Paris 2025, Solware Auto and AutoFacets will jointly present the “Digital Customer Journey Experience” — illustrating how connected data, AI, and automation can elevate the future of aftersales service.
Visit us at Booth Hall 1 Stand F-075-46 – EQUIP AUTO Paris 2025.
