Big Data is rising on the dealer horizon


, Big Data, Dealers
Big Data is trending this year at the convention. And that’s exactly the purpose of Big Data in auto retailing — to give retailers a line of sight on what’s trending in their customer traffic, and a glimpse of what’s hot and what’s not.

Big Data does a lot of things. And there has been some anxiety in that. Consumers have feared that Big Data can throw back the curtain on the Internet activity of people who don’t necessarily want their Internet activity thrust onto display. In recent years, data vendors have struggled to reassure the public — and even worried government agencies in some cases — that they are not peddling WikiLeaks-grade hacking technology. They are simply offering customers a way to measure real activity, a science for understanding where their commercial traffic is coming from, and a tool to predict where it’s going.

That’s not a bad thing.

A company called automotiveMastermind is showing booth visitors here how Big Data can help them predict more accurately which customers are most likely to buy. The New York company recently signed a deal to work with Toyota dealerships.

We’re hearing a series of convention workshops by data scientist Noah John this weekend discuss the emerging role of Big Data. Notable among the topics — tightening up used-car prices. By being able to see which vehicle price points attract shoppers as they peruse the online inventory, how quickly they drew traffic and how fast a product turned, a used-car manager can know specifically what shoppers want. The manager can also know where the shoppers are coming from to understand what they have rejected.

It’s called predictive analytics, and car dealers are going to hear a lot more about all this in the years ahead.

Author – Lindsay Chappell is a news editor at Automotive News. You can reach Lindsay Chappell at

Courtesy of Automotive News 

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