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Segments

Automotive Retail Automotive Retail

  • Dealers & importers
  • oem’s & distributors
  • Remarketing

independent aftermarket independent aftermarket

  • parts
  • garage chains
  • body, glass & damage repair

mobility ecosystem mobility ecosystem

  • Lease & Rentals
  • Fleet operators
  • insurance

Services

Automotive IT Consulting Automotive IT Consulting

Delivering just the right strategy for your business >>

Business Intelligence Business Intelligence

Making you, your portfolio and your entire business smarter >>

Digital Transformation Digital Transformation

Redefining the digital customer journey >>

Enterprise Mobility Enterprise Mobility

Enterprise solutions built around flexibility, mobility, usability and user convenience. >>

Product Lifecycle Mgmt. Product Lifecycle Mgmt.

From concept to end product, we cover it ALL >>

Products

Aftersales Suite Aftersales Suite

Right from service to remarketing, we cover it all. >>

AutoDAP AutoDAP

Identifying the right car part for you, every time >>

Car Connect Platform Car Connect Platform

State of the art V2X connectivity solutions >>

Lease & Rental Suite Lease & Rental Suite

Redefining vehicle ownership experience >>

Mobility As A Service Mobility As A Service

Providing the best in class mobility solutions >>

Parts Ecommerce Parts Ecommerce

Changing the face of parts retailing ecosystem >>

Innovations

Artificial Intelligence Artificial Intelligence

Blockchain Blockchain

Augmented Reality Augmented Reality

Cloud Connectivity Cloud Connectivity

Automotive iOT Automotive iOT

Machine and Deep Learning Machine and Deep Learning

Big Data Big Data

Insights

segments

  • Dealers & importers
  • oem’s & distributors
  • remarketing
  • Lease & Rentals
  • fleet operators
  • insurance
  • parts group
  • damage repair
  • maintenance/ garage chains

automotive it trends

  • augmented reality
  • big data
  • machine learning & ai
  • Connected Cars
  • cloud computing
  • iot

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Autofacets Autofacets White
  • AutoFacets SegmentsSegments
    • AUTOMOTIVE RETAIL
      • OEM’S & DISTRIBUTORS
      • DEALERS & IMPORTERS
      • REMARKETING
    • INDEPENDENT AFTERMARKET
      • PARTS
      • Collision & Damage Repair
      • GARAGE CHAINS
    • MOBILITY ECOSYSTEM
      • LEASE & RENTALS
      • FLEET OPERATORS
      • INSURANCE
  • ServicesServices
    • Automotive IT Consulting
    • Business Intelligence
    • Digital Transformation
    • Enterprise Mobility
    • Product Lifecycle Mgmt
  • ServicesPRODUCTS
    • Aftersales Suite
    • AutoDAP
    • Car Connect Platform
    • Lease & Rental Suite
    • Mobility As A Service
    • Parts Ecommerce
  • ServicesInnovations
  • InsightsINSIGHTSOpen in new tab
  • AutoFacetsWho we are
  • Contact UsContact
  • About Us
  • Leadership
  • News & Events
  • success Stories
  • Careers
  • Contact
  • +31 (0) 79 3200 980
  • info@autofacets.com
  • |
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    • English English
  • AutoFacets SegmentsSegments
  • AutoFacetsServices
  • ServicesPRODUCTS
  • ServicesInnovations
  • ServicesINSIGHTSOpen in new tab
  • AutoFacetsWho we are
  • Contact UsContact
  • About Us
  • Leadership
  • News & Events
  • success Stories
  • Careers
  • Contact
Down Down Down
Changing
the way
People
Buy Cars
#dealermanagmentsolutions

Get a free Demo

"Digital Dealership” has been a priority for major European Dealer groups to provide best service to their customers profitably. And, now there’s a need to expedite this transformation journey.

AutoFacets solutions help dealerships to transform & digitalize end customer experiences. This has resulted in not only having customers retained for long time but also implementing higher efficiencies at the dealerships.

  • Sales

    • Salesman App

    • Test Drive Booking & Planner

    • Survey Management

    • Dealer CRM

    • Car Configurator

    • Customer Count / Behaviour

    Salesman App

    As the name suggests, Salesman App is an interactive tool for the sales professionals to provide customers with an interactive sales experience

    Benefits
    • Better outreach to customers
    • Increased efficiency and save valuable time
    • Provides personalized customer experience
    • Easy access to vehicle information for an engaging showroom experience

    Test Drive Booking & Planner

    A highly intuitive platform for managing of test drives and record the experiences of their customer’s test drive experience. Sales person can book an appointment using this mobile app for his/her dealer

    Benefits:
    • Online Test Drive Booking for various models & makes
    • Customers can reschedule the test drive appointments
    • Live chatbot integration for customer assistance
    • Realtime planner to manage the vehicles and sales team efficiently
    • Enhance relationship & build credibility with the customer
    • Reduce manual work and increase productivity

    Survey Management

    A highly intuitive platform designed to make it easier for car retailers to participate and receive feedback from their customers

    Benefits:
    • Centrally managed basic and advanced survey campaigns
    • Multi-channel publishing | Push notification alerts
    • Deep Insights & dashboard that help you evaluate the survey & responses
    • Schedule periodic surveys and promote continuous improvement
    • Helps to discover new business with existing customers and gather referrals from happy customers
    • Increase productivity by saving time

    Dealer CRM

    With features like Lead & Account Management, innovative enquiry control for new and used cars, optimized customer service, transparent task distribution and many more, we provide the ultimate customer experience while delivering the best business values

    Benefits:
    • Lead & account management
    • Promote customer satisfaction through marketing activities and sales processes
    • Innovative enquiry control for new and used cars
    • Optimized customer service
    • Transparent task distribution

    Car Configurator

    The Car Configurator from AutoFacets covers every step of your digital journey. Our product offers 360° view of the car, customized customer brochures, 3D modules, live video streaming that not only elevate the car buying experience of the customer but also make the whole process effective and efficient

    Benefits:
    • 360° view of the car
    • Customized customer brochures
    • 3D module and virtual test drive
    • Exterior to interior vehicle specifics
    • Improved buying experience

    Customer Count / Behaviour

    AutoFacets has some of the most technologically advanced solutions to get into the minds of the potential customer and create custom campaigns. From crowd analytics to decoding customer demographics, we cover it all

    Benefits:
    • Crowd analytics
    • Pop-up promotions and discounts
    • Minimize perceived wait time
    • Run time-sensitive ads
    • Rapid test and iterate the marketing tactics
  • Aftersales

    • Smart Planner

    • Contactless Digital Service

    • Digital Service Order

    • Dynamic Price Engine

    • Warranty Management

    • Key Drop Off / Pick Up

    • Customer Delight
      System

    Smart Planner

    An intuitive tool to plan the entire dealership ecosystem in a seamless digital manner. Our solution offers exceptional diversity, right from appointment bookings to call centre interface.

    Benefits:
    • Appointment booking & management
    • Capacity planning, actions & suggestions
    • Work Order planning, processing & management
    • Stay organized and boost productivity
    • Call centre interface facility

    Contactless Digital Service

    A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows like right from online booking to serviced car delivery.

    Benefits:
    • Online Booking services through website or mobile link.
    • Digital Check-in to confirm arrival at dealership
    • Service Reception for notification and next steps
    • Service Tracker to track the progress of service real-time
    • Digital Signature & Payment to sign & pay via app
    • Customer Survey to share feedback

    Digital Service Order

    Reduces the loss in revenue due to inefficiency and centralize your systems using Digital Service Order. It digitalizes the entire process making it paperless and further improves productivity. This application is indispensable for workshop mechanics & supervisors to manage different service & maintenance jobs.

    Benefits:
    • Process automation
    • Better performance and visibility
    • Reduced man-hours
    • Eco-friendly - Paperless operations
    • Transparency towards customer

    Dynamic Price Engine

    Dynamic Pricing Engine uses algorithms to provide the customer with optimal pricing as compared to competitors. The pricing is updated in real-time based on market demand.

    Benefits:
    • Pricing transparency
    • Real-time price update
    • Improved revenue
    • Fair Pricing for Repair / Replace
    • Dynamic, demand-based pricing

    Warranty Management

    Warranty claims management can control, direct, process, and track warranties along the product life cycle

    Benefits:
    • End-to-end processing of claim submission, claim routing, part return, supplier recovery, payments, etc.
    • Accurate and reduced warranty payout resulting in optimal performance
    • Automation of various manual processes
    • Enhanced visibility, communication and collaboration at every step of the claim lifecycle

    Key Drop Off / Pick Up

    Self-service Key drop box for customers to complete their car in-take process, submit their keys, during or out of the business hours of Dealerships

    Benefits:
    • Flexibility for customers
    • No standing in long queues
    • Secured in-take
    • Hassle Free process
    • More Productivity

    Customer Delight
    System

    As the name suggests, this solution is meticulously crafted to aid in providing the ultimate customer experience. It takes care of the personal and proactive service at every step of the customer journey.

    Benefits:
    • Appointment booking & management
    • Campaign management for higher conversion rate
    • Increase customer satisfaction and profit margins
    • Personal and proactive customer service
    • Track communication history with the customer
  • Customer Connect

    • Self-Service Kiosk

    • My Car

    • Tracker

    • Webshop

    Self-Service Kiosk

    Our interactive self-service Kiosk provides the customers with a never seen before experience. It also increases overall service efficiency since customers can now avoid standing in the queue. They can just walk-in, scan their license and select the service they wish for.

    Benefits:
    • Personal and proactive customer service
    • Customer satisfaction enhancement and increased profit margins
    • Streamlines the process and enhances customer engagements
    • Reduced costs with a single source of integrated service

    My Car

    My Car is an online portal as well as Mobile application that enables the customers to digitally manage their aftersales journey with dealerships.

    Benefits:
    • Increased customer loyalty & retention
    • Reduced service costs
    • Increased positive customer recommendations
    • Higher opportunity for personalization
    • Targeted marketing

    Tracker

    A mobile application that serves customers to track their performance and service updates respectively. It also allows customers to track service appointments and receive real-time status updates.

    Benefits:
    • Enhanced transparency via status updates generates trust and instills confidence
    • Advance booking allows efficient planning and workforce utilization at workshops
    • Online booking frees up customer / service advisor’s time for more efficient utilization
    • Potential to generate additional revenue through upselling

    Webshop

    Virtual shops that let customers order any spare parts while directly connecting the dealers to customers and expanding their customer pool.

    Benefits:
    • User friendly interface for seamless experience
    • Personalized & targeted marketing
    • Expansion of potential customer pool
    • Collation of customer data to refine product offerings
  • Digital Marketing

    • Loyalty Program

    • Campaign Manager

    Loyalty Program

    Make inroads into new & existing customers by implementing and roll-out benefits and rewards program for loyal customer to ensure customer retention

    Benefits:
    • Know customer preferences and interests
    • Manage & Share Loyalty Points | Loyalty Status
    • Prepaid Maintenance Programs
    • Interactive Gaming | Referrals
    • Real-time Personalized offers and discounts
    • Reduce promotional and advertising costs
    • Build personal relationships

    Campaign Manager

    A complete marketing solution for creating the perfect automotive retail customer experience that includes all the required tools.

    Benefits:
    • Automatically initiate multi-channel campaigns at key points in the customer relationship
    • Analyze what works and measure the ROI on your campaign dashboard
    • Increase Cross-sell & Up-sell
    • Personalized & targeted marketing
    • Single dossier containing all the details of the target customerfor better engagement of the pain areas
Sales
Salesman App

As the name suggests, Salesman App is an interactive tool for the sales professionals to provide customers with an interactive sales experience

Benefits
  • Better outreach to customers
  • Increased efficiency and save valuable time
  • Provides personalized customer experience
  • Easy access to vehicle information for an engaging showroom experience
Test Drive Booking & Planner

A highly intuitive platform for managing of test drives and record the experiences of their customer’s test drive experience. Sales person can book an appointment using this mobile app for his/her dealer

Benefits:
  • Online Test Drive Booking for various models & makes
  • Customers can reschedule the test drive appointments
  • Live chatbot integration for customer assistance
  • Realtime planner to manage the vehicles and sales team efficiently
  • Enhance relationship & build credibility with the customer
  • Reduce manual work and increase productivity
Survey Management

A highly intuitive platform designed to make it easier for car retailers to participate and receive feedback from their customers

Benefits:
  • Centrally managed basic and advanced survey campaigns
  • Multi-channel publishing | Push notification alerts
  • Deep Insights & dashboard that help you evaluate the survey & responses
  • Schedule periodic surveys and promote continuous improvement
  • Helps to discover new business with existing customers and gather referrals from happy customers
  • Increase productivity by saving time
Dealer CRM

With features like Lead & Account Management, innovative enquiry control for new and used cars, optimized customer service, transparent task distribution and many more, we provide the ultimate customer experience while delivering the best business values

Benefits:
  • Lead & account management
  • Promote customer satisfaction through marketing activities and sales processes
  • Innovative enquiry control for new and used cars
  • Optimized customer service
  • Transparent task distribution
Car Configurator

The Car Configurator from AutoFacets covers every step of your digital journey. Our product offers 360° view of the car, customized customer brochures, 3D modules, live video streaming that not only elevate the car buying experience of the customer but also make the whole process effective and efficient

Benefits:
  • 360° view of the car
  • Customized customer brochures
  • 3D module and virtual test drive
  • Exterior to interior vehicle specifics
  • Improved buying experience
Customer Count / Behaviour

AutoFacets has some of the most technologically advanced solutions to get into the minds of the potential customer and create custom campaigns. From crowd analytics to decoding customer demographics, we cover it all

Benefits:
  • Crowd analytics
  • Pop-up promotions and discounts
  • Minimize perceived wait time
  • Run time-sensitive ads
  • Rapid test and iterate the marketing tactics
Aftersales
Smart Planner

An intuitive tool to plan the entire dealership ecosystem in a seamless digital manner. Our solution offers exceptional diversity, right from appointment bookings to call centre interface.

Benefits:
  • Appointment booking & management
  • Capacity planning, actions & suggestions
  • Work Order planning, processing & management
  • Stay organized and boost productivity
  • Call centre interface facility
Contactless Digital Service

A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows like right from online booking to serviced car delivery.

Benefits:
  • Online Booking services through website or mobile link.
  • Digital Check-in to confirm arrival at dealership
  • Service Reception for notification and next steps
  • Service Tracker to track the progress of service real-time
  • Digital Signature & Payment to sign & pay via app
  • Customer Survey to share feedback
Digital Service Order

Reduces the loss in revenue due to inefficiency and centralize your systems using Digital Service Order. It digitalizes the entire process making it paperless and further improves productivity. This application is indispensable for workshop mechanics & supervisors to manage different service & maintenance jobs.

Benefits:
  • Process automation
  • Better performance and visibility
  • Reduced man-hours
  • Eco-friendly - Paperless operations
  • Transparency towards customer
Dynamic Price Engine

Dynamic Pricing Engine uses algorithms to provide the customer with optimal pricing as compared to competitors. The pricing is updated in real-time based on market demand.

Benefits:
  • Pricing transparency
  • Real-time price update
  • Improved revenue
  • Fair Pricing for Repair / Replace
  • Dynamic, demand-based pricing
Warranty Management

Warranty claims management can control, direct, process, and track warranties along the product life cycle

Benefits:
  • End-to-end processing of claim submission, claim routing, part return, supplier recovery, payments, etc.
  • Accurate and reduced warranty payout resulting in optimal performance
  • Automation of various manual processes
  • Enhanced visibility, communication and collaboration at every step of the claim lifecycle
Key Drop Off / Pick Up

Self-service Key drop box for customers to complete their car in-take process, submit their keys, during or out of the business hours of Dealerships

Benefits:
  • Flexibility for customers
  • No standing in long queues
  • Secured in-take
  • Hassle Free process
  • More Productivity
Customer Delight
System

As the name suggests, this solution is meticulously crafted to aid in providing the ultimate customer experience. It takes care of the personal and proactive service at every step of the customer journey.

Benefits:
  • Appointment booking & management
  • Campaign management for higher conversion rate
  • Increase customer satisfaction and profit margins
  • Personal and proactive customer service
  • Track communication history with the customer
Customer Connect
Self-Service Kiosk

Our interactive self-service Kiosk provides the customers with a never seen before experience. It also increases overall service efficiency since customers can now avoid standing in the queue. They can just walk-in, scan their license and select the service they wish for.

Benefits:
  • Personal and proactive customer service
  • Customer satisfaction enhancement and increased profit margins
  • Streamlines the process and enhances customer engagements
  • Reduced costs with a single source of integrated service
My Car

My Car is an online portal as well as Mobile application that enables the customers to digitally manage their aftersales journey with dealerships.

Benefits:
  • Increased customer loyalty & retention
  • Reduced service costs
  • Increased positive customer recommendations
  • Higher opportunity for personalization
  • Targeted marketing
Tracker

A mobile application that serves customers to track their performance and service updates respectively. It also allows customers to track service appointments and receive real-time status updates.

Benefits:
  • Enhanced transparency via status updates generates trust and instills confidence
  • Advance booking allows efficient planning and workforce utilization at workshops
  • Online booking frees up customer / service advisor’s time for more efficient utilization
  • Potential to generate additional revenue through upselling
Webshop

Virtual shops that let customers order any spare parts while directly connecting the dealers to customers and expanding their customer pool.

Benefits:
  • User friendly interface for seamless experience
  • Personalized & targeted marketing
  • Expansion of potential customer pool
  • Collation of customer data to refine product offerings
Digital Marketing
Loyalty Program

Make inroads into new & existing customers by implementing and roll-out benefits and rewards program for loyal customer to ensure customer retention

Benefits:
  • Know customer preferences and interests
  • Manage & Share Loyalty Points | Loyalty Status
  • Prepaid Maintenance Programs
  • Interactive Gaming | Referrals
  • Real-time Personalized offers and discounts
  • Reduce promotional and advertising costs
  • Build personal relationships
Campaign Manager

A complete marketing solution for creating the perfect automotive retail customer experience that includes all the required tools.

Benefits:
  • Automatically initiate multi-channel campaigns at key points in the customer relationship
  • Analyze what works and measure the ROI on your campaign dashboard
  • Increase Cross-sell & Up-sell
  • Personalized & targeted marketing
  • Single dossier containing all the details of the target customerfor better engagement of the pain areas

300+ INTEGRATIONS

BRANDS WE RIDE WITH

INSIGHTS / CASE STUDIES

Blog
Dealers
Automotive Dealerships Come Forward During Crisis
Case Studies
Sales | The Netherlands
Reseller Platform
Case Studies
Sales | Saudi Arabia
Car Trading Portal
Blog
Dealers
New Plan of Digital Action Disrupts The Automotive Retailing Ecosystem
Blog
Dealers
Role of Technology in Automotive Dealer World and How It Is Transforming Customer Experiences
Case Studies
Remarketing | The Netherlands
Car Auction Portal
Case Studies
Services | Iceland
Car Rental Platform
Blog
Dealers
Auto Dealers and their New Rules on Customer Relationships

Related Segments

OEM’s & Distributors
Remarketing
Parts
Garage Chains
Damage Repair
Lease & Rentals
Fleet Operators
Insurance

Let's make it happen

AutoFacets is a European major in digital automotive products and solutions for over 23 years. With 16 offices worldwide and more than 350 European success stories, we facilitate the entire automotive ecosystem with digital innovation and disruptive technologies.

We have the right mix of domain knowledge, experience and IT expertise which we leverage to support the core business processes of our customers at strategic, tactical and operational levels.

Get In Touch

Netherlands The Netherlands

Maria Montessorilaan 5, 2719 DB Zoetermeer, The Netherlands

(0) 79 3200 980 info@autofacets.com

France France

9 Boulevard, du Chateau 92200, Neuilly-sur-Seine, Paris

Finland Finland

Tekniikantie 14, 02110 Espoo Finland

Iceland Iceland

Jónsgeisla 35, 113 Reykjavík

Sweden Sweden

Järnvägsgatan 36 131 54 Nacka Sweden

United Kingdom UK

Landmark House, Station Road, Hook, Hampshire RG27 9HA, United Kingdom

USA North America

2651, Pearland Parkway, Suite 102, Pearland, Texas 77581

Germany Germany

30163 Hanover, Wöhlerstr. 29, Germany

Norway Norway

House of Business Fridtjof Nansens plass 4, 0160 Oslo, Norway

India India

B/81, Corporate House, Ahmedabad - Gujarat - India

  • Netherlands The Netherlands
  • France France
  • Finland Finland
  • Iceland Iceland
  • Sweden Sweden
  • United Kingdom UK
  • USA North America
  • Germany Germany
  • Norway Norway
  • India India
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Segments

  • Dealers & Importers
  • OEM’s & Distributors
  • Remarketing
  • Parts
  • Garage Chains
  • Damage Repair
  • Lease & Rentals
  • Fleet Operators
  • Insurance

Services

  • Automotive IT Consulting
  • Business Intelligence
  • Digital Transformation
  • Enterprise Mobility
  • Product Lifecycle Management

Products

  • Aftersales Suite
  • AutoDAP
  • Car Connect Platform
  • Lease & Rental Suite
  • Mobility As A Service
  • Parts Ecommerce

Innovations

  • Artificial Intelligence
  • Augmented Reality
  • Automotive iOT
  • Big Data
  • Blockchain
  • Cloud Connectivity
  • Machine and Deep Learning
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