Automotive Retail 
independent aftermarket 
mobility ecosystem 
Automotive IT Consulting 
Business Intelligence 
Digital Transformation 
Enterprise Mobility 
Product Lifecycle Mgmt. 
Aftersales Suite 
AutoDAP 
Car Connect Platform 
Lease & Rental Suite 
Mobility As A Service 
Parts Ecommerce 
Artificial Intelligence 
Blockchain 
Augmented Reality 
Cloud Connectivity 
Automotive iOT 
Machine and Deep Learning 
Big Data 
"Digital Dealership” has been a priority for major European Dealer groups to provide best service to their customers profitably. And, now there’s a need to expedite this transformation journey.
AutoFacets solutions help dealerships to transform & digitalize end customer experiences. This has resulted in not only having customers retained for long time but also implementing higher efficiencies at the dealerships.
As the name suggests, Salesman App is an interactive tool for the sales professionals to provide customers with an interactive sales experience
Benefits
- Better outreach to customers
- Increased efficiency and save valuable time
- Provides personalized customer experience
- Easy access to vehicle information for an engaging showroom experience
Test Drive Booking & Planner A highly intuitive platform for managing of test drives and record the experiences of their customer’s test drive experience. Sales person can book an appointment using this mobile app for his/her dealer
Benefits:
- Online Test Drive Booking for various models & makes
- Customers can reschedule the test drive appointments
- Live chatbot integration for customer assistance
- Realtime planner to manage the vehicles and sales team efficiently
- Enhance relationship & build credibility with the customer
- Reduce manual work and increase productivity
Survey Management A highly intuitive platform designed to make it easier for car retailers to participate and receive feedback from their customers
Benefits:
- Centrally managed basic and advanced survey campaigns
- Multi-channel publishing | Push notification alerts
- Deep Insights & dashboard that help you evaluate the survey & responses
- Schedule periodic surveys and promote continuous improvement
- Helps to discover new business with existing customers and gather referrals from happy customers
- Increase productivity by saving time
Dealer CRM With features like Lead & Account Management, innovative enquiry control for new and used cars, optimized customer service, transparent task distribution and many more, we provide the ultimate customer experience while delivering the best business values
Benefits:
- Lead & account management
- Promote customer satisfaction through marketing activities and sales processes
- Innovative enquiry control for new and used cars
- Optimized customer service
- Transparent task distribution
Car Configurator The Car Configurator from AutoFacets covers every step of your digital journey. Our product offers 360° view of the car, customized customer brochures, 3D modules, live video streaming that not only elevate the car buying experience of the customer but also make the whole process effective and efficient
Benefits:
- 360° view of the car
- Customized customer brochures
- 3D module and virtual test drive
- Exterior to interior vehicle specifics
- Improved buying experience
Customer Count / Behaviour AutoFacets has some of the most technologically advanced solutions to get into the minds of the potential customer and create custom campaigns. From crowd analytics to decoding customer demographics, we cover it all
Benefits:
- Crowd analytics
- Pop-up promotions and discounts
- Minimize perceived wait time
- Run time-sensitive ads
- Rapid test and iterate the marketing tactics
Smart Planner An intuitive tool to plan the entire dealership ecosystem in a seamless digital manner. Our solution offers exceptional diversity, right from appointment bookings to call centre interface.
Benefits:
- Appointment booking & management
- Capacity planning, actions & suggestions
- Work Order planning, processing & management
- Stay organized and boost productivity
- Call centre interface facility
Contactless Digital Service A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows like right from online booking to serviced car delivery.
Benefits:
- Online Booking services through website or mobile link.
- Digital Check-in to confirm arrival at dealership
- Service Reception for notification and next steps
- Service Tracker to track the progress of service real-time
- Digital Signature & Payment to sign & pay via app
- Customer Survey to share feedback
Reduces the loss in revenue due to inefficiency and centralize your systems using Digital Service Order. It digitalizes the entire process making it paperless and further improves productivity. This application is indispensable for workshop mechanics & supervisors to manage different service & maintenance jobs.
Benefits:
- Process automation
- Better performance and visibility
- Reduced man-hours
- Eco-friendly - Paperless operations
- Transparency towards customer
Dynamic Price Engine Dynamic Pricing Engine uses algorithms to provide the customer with optimal pricing as compared to competitors. The pricing is updated in real-time based on market demand.
Benefits:
- Pricing transparency
- Real-time price update
- Improved revenue
- Fair Pricing for Repair / Replace
- Dynamic, demand-based pricing
Warranty Management Warranty claims management can control, direct, process, and track warranties along the product life cycle
Benefits:
- End-to-end processing of claim submission, claim routing, part return, supplier recovery, payments, etc.
- Accurate and reduced warranty payout resulting in optimal performance
- Automation of various manual processes
- Enhanced visibility, communication and collaboration at every step of the claim lifecycle
Key Drop Off / Pick Up Self-service Key drop box for customers to complete their car in-take process, submit their keys, during or out of the business hours of Dealerships
Benefits:
- Flexibility for customers
- No standing in long queues
- Secured in-take
- Hassle Free process
- More Productivity
Customer Delight As the name suggests, this solution is meticulously crafted to aid in providing the ultimate customer experience. It takes care of the personal and proactive service at every step of the customer journey.
Benefits:
- Appointment booking & management
- Campaign management for higher conversion rate
- Increase customer satisfaction and profit margins
- Personal and proactive customer service
- Track communication history with the customer
Our interactive self-service Kiosk provides the customers with a never seen before experience. It also increases overall service efficiency since customers can now avoid standing in the queue. They can just walk-in, scan their license and select the service they wish for.
Benefits:
- Personal and proactive customer service
- Customer satisfaction enhancement and increased profit margins
- Streamlines the process and enhances customer engagements
- Reduced costs with a single source of integrated service
My Car My Car is an online portal as well as Mobile application that enables the customers to digitally manage their aftersales journey with dealerships.
Benefits:
- Increased customer loyalty & retention
- Reduced service costs
- Increased positive customer recommendations
- Higher opportunity for personalization
- Targeted marketing
Tracker A mobile application that serves customers to track their performance and service updates respectively. It also allows customers to track service appointments and receive real-time status updates.
Benefits:
- Enhanced transparency via status updates generates trust and instills confidence
- Advance booking allows efficient planning and workforce utilization at workshops
- Online booking frees up customer / service advisor’s time for more efficient utilization
- Potential to generate additional revenue through upselling
Webshop Virtual shops that let customers order any spare parts while directly connecting the dealers to customers and expanding their customer pool.
Benefits:
- User friendly interface for seamless experience
- Personalized & targeted marketing
- Expansion of potential customer pool
- Collation of customer data to refine product offerings
Make inroads into new & existing customers by implementing and roll-out benefits and rewards program for loyal customer to ensure customer retention
Benefits:
- Know customer preferences and interests
- Manage & Share Loyalty Points | Loyalty Status
- Prepaid Maintenance Programs
- Interactive Gaming | Referrals
- Real-time Personalized offers and discounts
- Reduce promotional and advertising costs
- Build personal relationships
Campaign Manager A complete marketing solution for creating the perfect automotive retail customer experience that includes all the required tools.
Benefits:
- Automatically initiate multi-channel campaigns at key points in the customer relationship
- Analyze what works and measure the ROI on your campaign dashboard
- Increase Cross-sell & Up-sell
- Personalized & targeted marketing
- Single dossier containing all the details of the target customerfor better engagement of the pain areas
300+ INTEGRATIONS
BRANDS WE RIDE WITH
INSIGHTS / CASE STUDIES
Blog Dealers Automotive Dealerships Come Forward During Crisis
Case Studies Sales | The Netherlands Reseller Platform
Case Studies Sales | Saudi Arabia Car Trading Portal
Blog Dealers New Plan of Digital Action Disrupts The Automotive Retailing Ecosystem
