Benefits
- Connected aftersales journey at workshops
- No dependency on legacy systems (DMS/GMS) for smooth user journeys
- Automation for optimized productivity
- Reduced OPEX
- Increased customer satisfaction and brand loyalty
- Contactless & digitized service experience
- Vehicle status at the user’s fingertips
- Round-the-clock service bookings
- Paperless operations
- Upselling and cross-selling of services
- Transparency and Accuracy of Information
- Smart Planner – For complete workshop planning, including all controller modules, e.g., vehicles, customers, appointments, service packages/jobs, skills, efficiencies, etc.
- Online Booking – For end customers to make appointments online for their EVs
- Service Tracker – For end customers to be notified about their vehicle status, online payments, approvals on additional jobs, etc.
- Customer 360 – For customer care agents to get a 360 degree view of customers and vehicles and be able to book appointments and call log management using the application
- Digital Service Order – For mechanics to be able to work on the assigned jobs, get instant approvals on additional jobs, clock-in-clock-out, carry out inspections and checks, etc.
- Digital Check-In – For the customer to carry out web-based check-in before their appointments, explore extended offers, reach out to workshops, etc.
- Best-suited for the new age EV Service workshops
- Convenient appointment bookings at the fingertips
- EV exclusive processes and service packages
- Value-based offerings for garage chains and new-age EV workshops
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