(Aftermarket | Norway)
Business Scenario
One of the largest Nordic automotive importer and distributor of luxury car brands engaged in improving in-dealership customer experience and delivering workshop efficiencies through automated identification of customer & vehicle.
Highlights
- Identify car with service appointment and initiate in-take process, notify reception
- Secured in-take process automation, notify relevant stakeholders and systems
- Service check-points with ALPR which trigger notification to customer on service status
- Assist operations manager with vehicles in queue for service to manage workload
Benefits
- Optimize vehicle In-take process time
- Better & informed interaction with customer
- Real-time service status
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