Digital Customer Service Journey
Tough times call for innovations. Well, in a time when almost every industry is being disrupted at a large scale, the world is witnessing some welcoming strategic implementations. In the automotive industry specifically,
Service Appointment Booking
Digital Appointment Booking for Service, Maintenance & Repair
Features
- Get vehicle details from LP number
- Select list of services
- Book date & time slot with nearest dealer
- Get replacement car or wait option
- OTP based authentication
Digital Check-in Link Via SMS
The Digital Check-In helps customer to have a contactless entry and exit at the dealership for a booked service appointment.
Features
- Check-in prior to arrival
- Pre-filled owner details
- User privacy consent
- Virtual tour
- Service advice & upsell
Dashboard to Monitor Daily Check-In & Arrival of Customer
Service Reception enables Admin/Reception to notify Service Advisor to attend the Expected Service Customer.
Features
- Alert on customer arrivals for drop/pick up
- Notify customer check-in
- Send reminders to not checked-in customers
- Track cancelled appointments
Real Time Status of Vehicle Service
Service Tracker provides real time status of the vehicle service and also facilitates the additional job order approval process along with Digital Signature feature after completion of service.
Features
- Notify dealer on arrival for drop/pick up
- Track service status
- Additional work approval mechanism
Single Touch Digital Payment Post Service Completion
Simple Online Payment Option for the Customer after the Completion of Service with Single Touch
Features
- Driven by leading payment gateways of your region
- Secured transaction assurance
- Integrated digital signature
- Brief summary of transactions
- Multi-currency solution
Tool to Engage Customers & get Insightful Feedback
Easy Tool to Collect Feedback from The Customers after the Completion of Service
Features
- Clear & specific feedback form
- Easy to use survey editor
- Advanced reporting & survey interpretation engine
- Help management to identify key drivers & metrics
Key Business Benefits
A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows right from online booking to serviced car delivery. Adheres strict GDPR norms to safe guard customer personal data, provides hassle free digital payment options and pin point car location at dealer’s workshop. Helps dealers to retain customer satisfaction and provide health safety.