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Segments

Automotive Retail

  • Dealers & importers
  • oem’s & distributors
  • Remarketing

independent aftermarket

  • parts
  • garage chains
  • body, glass & damage repair

mobility ecosystem

  • Lease & Rentals
  • Fleet operators
  • insurance

Services

Automotive IT Consulting

Delivering just the right strategy for your business >>

Business Intelligence

Making you, your portfolio and your entire business smarter >>

Digital Transformation

Redefining the digital customer journey >>

Enterprise Mobility

Enterprise solutions built around flexibility, mobility, usability and user convenience. >>

Product Lifecycle Mgmt.

From concept to end product, we cover it ALL >>

Products

Aftersales Suite

Right from service to remarketing, we cover it all. >>

AutoDAP

Identifying the right car part for you, every time >>

Car Connect Platform

State of the art V2X connectivity solutions >>

Lease & Rental Suite

Redefining vehicle ownership experience >>

Mobility As A Service

Providing the best in class mobility solutions >>

Parts Ecommerce

Changing the face of parts retailing ecosystem >>

Innovations

Artificial Intelligence

Blockchain

Augmented Reality

Cloud Connectivity

Automotive iOT

Machine and Deep Learning

Big Data

Insights

segments

  • Dealers & importers
  • oem’s & distributors
  • remarketing
  • Lease & Rentals
  • fleet operators
  • insurance
  • parts group
  • damage repair
  • maintenance/ garage chains

automotive it trends

  • augmented reality
  • big data
  • machine learning & ai
  • Connected Cars
  • cloud computing
  • iot

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  • AutoFacets SegmentsSegments
    • AUTOMOTIVE RETAIL
      • OEM’S & DISTRIBUTORS
      • DEALERS & IMPORTERS
      • REMARKETING
    • INDEPENDENT AFTERMARKET
      • PARTS
      • Collision & Damage Repair
      • GARAGE CHAINS
    • MOBILITY ECOSYSTEM
      • LEASE & RENTALS
      • FLEET OPERATORS
      • INSURANCE
  • ServicesServices
    • Automotive IT Consulting
    • Business Intelligence
    • Digital Transformation
    • Enterprise Mobility
    • Product Lifecycle Mgmt
  • ServicesPRODUCTS
    • Aftersales Suite
    • AutoDAP
    • Car Connect Platform
    • Lease & Rental Suite
    • Mobility As A Service
    • Parts Ecommerce
  • ServicesInnovations
  • InsightsINSIGHTSOpen in new tab
  • AutoFacetsWho we are
  • Contact UsContact
  • About Us
  • Leadership
  • News & Events
  • success Stories
  • Careers
  • Contact
  • +31 (0) 79 3200 980
  • info@autofacets.com
  • |
    • Default (English)
    • English English
  • AutoFacets SegmentsSegments
  • AutoFacetsServices
  • ServicesPRODUCTS
  • ServicesInnovations
  • ServicesINSIGHTSOpen in new tab
  • AutoFacetsWho we are
  • Contact UsContact
  • About Us
  • Leadership
  • News & Events
  • success Stories
  • Careers
  • Contact

Contactless Digital Service
For Dealerships

Get a free Demo

Digital Customer Service Journey

Tough times call for innovations. Well, in a time when almost every industry is being disrupted at a large scale, the world is witnessing some welcoming strategic implementations. In the automotive industry specifically,

  • ONLINE BOOKING

  • DIGITAL
    CHECK-IN

  • SERVICE
    RECEPTION

  • SERVICE TRACKER

  • DIGITAL
    SIGNATURE
    & PAYMENT

  • CUSTOMER
    SURVEY

  • ONLINE BOOKING
  • DIGITAL CHECK-IN
  • SERVICE RECEPTION
  • SERVICE TRACKER
  • DIGITAL SIGNATURE & PAYMENT
  • CUSTOMER SURVEY

Service Appointment Booking

Digital Appointment Booking for Service, Maintenance & Repair

Features

  • Get vehicle details from LP number
  • Select list of services
  • Book date & time slot with nearest dealer
  • Get replacement car or wait option
  • OTP based authentication

How It Works

Enter License Plate or
Registered Mobile Number
Fetch Vehicle Details
based on LP or Mobile No.
Select List of Services
Select Appointment
Date & Time at Preferred
Workshop
Booking Summary &
Confirmation

Digital Check-in Link Via SMS

The Digital Check-In helps customer to have a contactless entry and exit at the dealership for a booked service appointment.

Features

  • Check-in prior to arrival
  • Pre-filled owner details
  • User privacy consent
  • Virtual tour
  • Service advice & upsell

How It Works

Digital Check-In or
24 hours prior to Arrival
Owner Verification
& User Privacy Consent
Confirm List of Services & Add Additional Comment if required
Planned parking
with location details sent
Thank you &
Confirmation Screen

Dashboard to Monitor Daily Check-In & Arrival of Customer

Service Reception enables Admin/Reception to notify Service Advisor to attend the Expected Service Customer.

Features

  • Alert on customer arrivals for drop/pick up
  • Notify customer check-in
  • Send reminders to not checked-in customers
  • Track cancelled appointments

Benefits

Facilitate Seamless Reception of Customer
Real Time Sync with Customer Activity
Optimizing Queue to Improve Customer's Waiting time

Real Time Status of Vehicle Service

Service Tracker provides real time status of the vehicle service and also facilitates the additional job order approval process along with Digital Signature feature after completion of service.

Features

  • Notify dealer on arrival for drop/pick up
  • Track service status
  • Additional work approval mechanism

How It Works

Arrive for Drop will
Notify Reception
Real Time
Service Status
Customer will Approve
/Reject
the Additional Work
On completion of Services, customer will arrive
for Pick up
Customer will be sent the
parking location

for easy pick up

Single Touch Digital Payment Post Service Completion

Simple Online Payment Option for the Customer after the Completion of Service with Single Touch

Features

  • Driven by leading payment gateways of your region
  • Secured transaction assurance
  • Integrated digital signature
  • Brief summary of transactions
  • Multi-currency solution

Benefits

One Touch Easy Payment Experience
Leading Payment Providers Covered
Real time Sync with Invoicing Management System

Tool to Engage Customers & get Insightful Feedback

Easy Tool to Collect Feedback from The Customers after the Completion of Service

Features

  • Clear & specific feedback form
  • Easy to use survey editor
  • Advanced reporting & survey interpretation engine
  • Help management to identify key drivers & metrics

Benefits

Improve Customer Satisfaction
Strategize Customer Retention
Valuable Insights on Customer likes & Dislikes
  • Service Upselling options

  • 24x7
    Car Intake

  • Efficient
    Staff Utilization

  • Data Driven
    Analytics

  • Queue-less
    operations

  • Contactless
    Customer Service

Key Business Benefits

A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows right from online booking to serviced car delivery. Adheres strict GDPR norms to safe guard customer personal data, provides hassle free digital payment options and pin point car location at dealer’s workshop. Helps dealers to retain customer satisfaction and provide health safety.

Brands using Contactless Service

Frequent ASKED Questions

Our suite is modular in nature and has microservices based architecture in its landscape. So, any solution component can be provided as per your need.
It’s completely possible. Our development team can quickly assess your requirement and develop the feature within shortest time possible.
Yes. It’s entirely in line with Customer Data Privacy norms.
Within 4-5 weeks, AutoFacets can deploy all the components in the suite.
It follows flexible pricing models. While it’s readily available in one time fixed price, AutoFacets can also offer it as a service with monthly subscriptions or user-based manner.
You need to provide us the DMS and CRM information, access or open APIs (not mandatory). AF team quickly analyzes the current systems and uses its pre-built connectors to plug Zero Touch on your current landscape.
AutoFacets provides L2 & L3 support after implementation which can be offered in shared services model and also in form of yearly maintenance contract.

INSIGHTS / CASE STUDIES

Blog
Dealers
Automotive Dealerships Come Forward During Crisis
Case Studies
Sales | The Netherlands
Reseller Platform
Case Studies
Sales | Saudi Arabia
Car Trading Portal
Blog
Dealers
New Plan of Digital Action Disrupts The Automotive Retailing Ecosystem
Blog
Dealers
Role of Technology in Automotive Dealer World and How It Is Transforming Customer Experiences
Case Studies
Remarketing | The Netherlands
Car Auction Portal
Case Studies
Services | Iceland
Car Rental Platform
Blog
Dealers
Auto Dealers and their New Rules on Customer Relationships
Contact us

Need More Information
About Our Digital Contactless Dealership Solution

CONNECT WITH US

HEAD QUARTERS
EUROPE
Maria Montessorilaan 5,
2719 DB Zoetermeer,
The Netherlands
icons  +31 (0) 79 3200 980
icons  info@autofacets.com
Let's make it happen
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