AutoFacets

AutoFacets – A Gateway Group Company Announces Strategic Investment in carsale24.com to Build the Next-Generation Online Marketplace, Connecting Private Sellers, Dealers, and Service Partners Across the DACH Region and Beyond

autoadmin — Mon, 23 Mar 2026 05:57:12 +0000

The German automotive market is undergoing a structural change. Private vehicle sales are shifting online, dealers are getting digital, and traditional platforms are unable to deliver the much-needed quality and personalisation that platform-only models cannot replicate. Against this backdrop, AutoFacets, through TGC Capital Partners, a strategic investment arm of The Gateway Group, has invested in carsale24.com, an online marketplace in Germany redefining used-vehicle transactions. carsale24.com connects private car sellers with verified professional dealers through a structured transaction process. AutoFacets, with over two decades of experience in automotive technology, will strengthen carsale24.com’s customer experience and technological foundation, and expand its role beyond a transaction interface into a more connected ecosystem, not just in the DACH region but beyond. AutoFacets will lead the platform’s technology transformation to build a structured digital supply funnel that delivers qualified listings and a streamlined path from listing to transaction close. “We’re applying our technology and ecosystem depth to build the next generation of digital automotive platforms, one that works for every participant in the transaction, not just buyers and sellers. By combining the carsale24.com platform ecosystem and AutoFacets’ digital expertise, the focus is on creating a structured infrastructure that improves access, transparency, and transaction outcomes,” — Ashit Shah, CEO, AutoFacets.

A Full Ecosystem, Not Just a Marketplace

The enhanced platform will go beyond listings. Inspection providers and logistics partners will be integrated into a single digital environment, reducing coordination friction and creating new service layers across the transaction journey. Private sellers will benefit from AI-driven tools, a simpler listing process, and faster access to verified dealer demand. The partnership also accelerates carsale24.com’s expansion into additional European markets, leveraging AutoFacets’ regional footprint and existing ecosystem relationships. “Our platform was built on trust between sellers and dealers. With AutoFacets and TGC Capital Partners, we can strengthen that foundation, expand the ecosystem, and deliver a meaningfully better experience for everyone involved.” — Lars Häger, Managing Director, carsale24.com

Why This Investment Matters

For TGC Capital Partners, this investment is not limited to strengthening a single platform. It is a step toward building a more efficient and transparent automotive ecosystem. By combining carsale24.com’s dealer network and market presence with AutoFacets’ digital capabilities, the platform is positioned to address a persistent gap in the market: access to verified, high-quality vehicle supply from private sellers enabling a unique digital Customer Journey. Vipin Moharir, Partner, TGC Capital Partners, said: “At TGC Capital Partners, our value proposition is simple: capital alone doesn’t drive growth; building capacity does. This investment reflects our belief that the automotive market is moving toward integrated digital ecosystems. Our role goes beyond financial involvement; we work across strategy, governance, technology, and go-to-market to build long-term, scalable & sustainable growth.”

Looking Ahead

As the digital automotive market in Germany continues to evolve, the focus is shifting towards platforms that can combine scale with strong infrastructure and ecosystem integration. Through this partnership, carsale24.com is positioned to improve dealer access to private inventory, simplify the selling experience for individuals, and expand its role within the broader automotive transaction landscape. About AutoFacets: AutoFacets is an automotive technology company with over two decades of experience building digital platforms and ecosystems for the automotive industry across Europe and beyond. About carsale24.com: carsale24.com is a German digital marketplace connecting private vehicle sellers with verified dealers across the DACH region, built on a structured and transparent transaction process. About TGC Capital Partners: TGC Capital Partners is the strategic investment arm of The Gateway Group, focused on growth-stage technology businesses in Europe.

Media Contacts

AutoFacets: info@autofacets.com | carsale24.com: presse@carsale24.com

The post AutoFacets – A Gateway Group Company Announces Strategic Investment in carsale24.com to Build the Next-Generation Online Marketplace, Connecting Private Sellers, Dealers, and Service Partners Across the DACH Region and Beyond first appeared on AutoFacets.

Solware Auto and AutoFacets Join Forces to Deliver a 100% Digital Customer Journey for the Automotive Aftermarket

autoadmin — Wed, 15 Oct 2025 09:59:01 +0000

Paris, 15 October 2025 Solware Auto, a pioneer in automotive software solutions, and AutoFacets, a global leader in digital transformation for the automotive ecosystem, announce a strategic partnership to accelerate the digitization of the customer journey, from online booking to workshop delivery and beyond.

A Unified Vision for a Digital-First Workshop Experience

Through this partnership, Solware Auto’s WinMotor suite and AutoFacets’ AF-X platform come together to offer an integrated, fully digital ecosystem. The combined solution connects every stage of the aftersales journey, appointment booking, vehicle reception, smart scheduling, work tracking, quotations, and digital billing, enabling transparency, speed, and superior customer engagement. From online appointment booking to vehicle return, Solware Auto digitizes all key stages of the customer journey with its winmotor2 DMS and AutoFacets’ AF-X solutions: customer check-in, smart scheduling, work tracking, additional quotes, online billing, and payment. This digital customer journey has been developed in partnership with AutoFacets, with whom Solware Auto will share a stand at the EQUIP AUTO 2025 trade show. This digital customer journey is developed in partnership with AutoFacets, with whom Solware Auto will share a booth at EQUIP AUTO 2025. Two automotive experts, one shared ambition. By combining their complementary expertise and strong background in the automotive sector, Solware Auto and AutoFacets aim to:

Streamline online booking with full integration into the workshop management system.
Enable transparent service tracking and progress updates.
Enhance garage–customer communication through digital notifications and interactions.
Deploy personalized loyalty tools, adapted to customers’ real needs.

Together, the two companies provide automotive professionals in France and internationally with an integrated, modern, and easy-to-use solution that improves efficiency and customer satisfaction, offering a seamless digital experience for both garages and their customers. The joint solution will be showcased at EQUIP AUTO 2025, where both companies share a booth to demonstrate how their complementary strengths redefine digital efficiency for workshops and dealer networks.

Leadership Insights

Vipin Moharir, Chief Strategy Officer, Gateway Group: “This is a strategic move to bring two innovation leaders together. AF-X is designed as a bolt-on digital layer, seamlessly integrating with leading ERP, DMS, and GMS systems to extend their capabilities. By combining Solware’s proven local expertise with our scalable platform, we’re creating a future-ready foundation for digital growth across Europe.” Gérald Ferraro, CEO, Solware Auto: For nearly four decades, Solware Auto has been committed to supporting the automotive ecosystem through innovation and reliability. Partnering with AutoFacets amplifies this vision; combining our deep industry expertise with their advanced digital platforms. Together, we’re delivering a connected, data-driven experience that empowers garages and networks to serve customers faster, smarter, and with greater transparency. Ashit Shah, CEO, AutoFacets: “This partnership reflects our unwavering commitment to shape the next era of automotive retail. Together with Solware Auto, we’re enabling the industry to move from fragmented systems to connected intelligence; where every interaction, process, and decision is digitally driven. AF-X delivers this transformation at scale, empowering garages and networks to evolve faster, operate smarter, and deliver exceptional experiences across every touchpoint.” Christian Lepain, Chief Sales Officer, Solware Auto: “This collaboration is more than technology integration; it’s about creating measurable value for our customers. By combining Solware Auto’s trusted solutions with AutoFacets’ digital intelligence, we’re enabling workshops to streamline operations, boost customer engagement, and accelerate their digital readiness. It’s a practical step toward a smarter, more connected aftermarket.”

About AutoFacets

AutoFacets is a global technology partner dedicated to reshaping automotive retail. Headquartered in the Netherlands and operating across 17 countries, AutoFacets works with leading dealer groups, OEMs, importers, and mobility players to accelerate digital transformation at scale. Its flagship platform, AF-X, is the all-in-one operating system for automotive retail; offering 350+ integrations that unify sales, aftersales, and customer engagement across existing enterprise systems. With embedded AI and real-time data orchestration, AF-X delivers predictive insights, automation, and consistent execution across every touchpoint of the customer journey. Whether managing a single dealership or a multi-country network, AutoFacets empowers organizations to digitize faster, standardize smarter, and grow intelligently.

About Solware Auto

Solware Auto, a trusted partner for nearly 40 years, is a leader in management software for auto repair shops and recycling centers. Headquartered in France with international operations, Solware Auto provides the winmotor suite and related services to help garages simplify operations, boost efficiency, and enhance customer experience. With its range of solutions (winmotor2, winmotor next, winmotor cloud, Performance, and Autogest), the company helps automotive professionals optimize their daily operations. In addition to software, Solware Auto also offers a range of services tailored to the automotive industry, Qualiopi-certified training (only for France), technical support provided by industry experts, and an approved maintenance center to keep the equipment supplied by the company in good working order. Solware Auto’s strategy is based on a strong principle: to be the sole point of contact for its customers, offering them a comprehensive solution consisting of software, hardware, and services to simplify their daily lives and secure their choices.

Together at EQUIP AUTO 2025

At EQUIP AUTO Paris 2025, Solware Auto and AutoFacets will jointly present the “Digital Customer Journey Experience” — illustrating how connected data, AI, and automation can elevate the future of aftersales service. Visit us at Booth Hall 1 Stand F-075-46 – EQUIP AUTO Paris 2025.

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Driving the Future: How AF-X Empowers Dealerships to Thrive in a Digital-First Automotive Industry

autoadmin — Wed, 12 Mar 2025 09:21:44 +0000

The Norwegian automotive industry is undergoing a significant transformation driven by electrification, evolving customer behaviours, and shrinking profit margins. Traditional revenue streams, such as new car sales and aftersales services, are no longer as lucrative, putting immense pressure on dealerships. The shift to electric vehicles (EVs) further disrupts the service market, reducing maintenance and spare parts income. In this dynamic landscape, dealerships must swiftly embrace digital transformation, automation, and efficiency-driven strategies to remain competitive. Enter AF-X Suite, the cloud-enabled platform from AutoFacets, designed to help dealerships overcome these challenges. AF-X Suite streamlines operations enhances service quality and maximises profitability. This article explores the key challenges faced by Norwegian retailers and how AF-X Suite empowers them to thrive in a rapidly changing industry.

Challenges Faced by Norwegian Automotive Retailers

The Norwegian automotive sector is at a critical juncture, facing various disruptive forces that challenge traditional business models.

Market Volatility and Declining Profitability in New Car Sales

Frequent fluctuations in customer demand and regulatory changes make the market highly unpredictable.
Direct-to-consumer sales models and subscription-based services from automakers reduce dealership revenue streams.
The shift to EVs intensifies competition, requiring retailers to rethink their value propositions.

Challenges in the Service & Aftersales Market Due to Electrification

EVs require significantly less maintenance than internal combustion engine (ICE) vehicles, reducing service revenue.
Income from oil changes, wear-and-tear parts, and service labour has declined due to regenerative braking and fewer mechanical components.
Dealerships must optimise revenue from used car sales and aftersales services to compensate for these losses.

Operational Pressures and the Need for Increased Efficiency

Shrinking profit margins demand higher vehicle throughput in workshops without increasing overhead costs.
Legacy dealership management systems create inefficiencies and administrative burdens.
Attracting and retaining skilled workers is difficult, as younger professionals prefer modern digital systems over outdated solutions.

How AF-X Suite Helps Dealerships Overcome These Challenges

To remain competitive, dealerships must adopt digital transformation, automation, and operational efficiency. AF-X Suite provides a comprehensive cloud-based platform that enhances service performance and improves customer experiences.

Increasing Workshop Efficiency & Vehicle Throughput

Optimised service workflows allow more vehicles to be processed without adding staff.
Digital service planning and real-time tracking reduce downtime and improve efficiency.
Automated digital solutions enhance technician productivity and minimise bottlenecks.

Improving Service Quality & Customer Satisfaction

Automated service bookings, updates, and communications reduce administrative workload and enhance customer experiences.
Digital workshop planning tools increase service transparency, improving customer trust.
AI-powered insights help identify proactive service opportunities, creating new revenue streams.

Leveraging the Power of Digitisation

Automation reduces the need for additional hires while increasing operational efficiency.
Real-time data-driven decision-making optimises resource utilisation.
Digital-first strategies future-proof dealership business models.

Real-World Impact: Transforming a Dealership with AF-X Suite

One of our dealership clients faced severe inefficiencies in their workshop operations, leading to the following:

Low productivity and limited daily vehicle servicing capacity.
Customer dissatisfaction due to long wait times and poor service experiences.
Prolonged onboarding times for new service advisors (6-12 months to become fully effective).

After implementing the AF-X Aftersales Suite, the dealership achieved the following:

Significant efficiency gains include processing more vehicles daily with the same workforce.
Faster employee onboarding, enabling new service advisors to be effective within days rather than months.
Higher customer & employee satisfaction, thanks to seamless and transparent service processes.
Improved talent attraction, as the digital transformation created a modern and appealing workplace for tech-savvy professionals.

Future-Proofing Dealerships with AutoFacets

The Norwegian automotive industry is evolving due to factors like vehicle electrification, changing customer expectations, and shrinking profit margins. Traditional revenue streams are no longer sufficient, and dealerships must find new ways to optimise resources and enhance customer experiences. By embracing digital transformation and data-driven decision-making, dealerships can modernise their operations and increase efficiency. AF-X Suite enables this transformation by streamlining workshop processes, improving service efficiency, and maximising vehicle throughput—without increasing workforce dependency. AI-powered insights, workflow automation, and customer-centric digital solutions help dealerships boost profitability and customer satisfaction. Dealerships leveraging AF-X Suite report faster service times, higher efficiency, and improved customer experiences. The modern digital environment also attracts tech-savvy professionals who prefer working with advanced systems over outdated legacy solutions. As the automotive industry continues to evolve, success depends on agility, innovation, and the ability to adapt. AF-X is more than just a technology solution—it is a strategic enabler of digital transformation, turning challenges into opportunities. The question is no longer whether digital transformation is necessary but how quickly dealerships can adopt it to gain a competitive edge.

The post Driving the Future: How AF-X Empowers Dealerships to Thrive in a Digital-First Automotive Industry first appeared on AutoFacets.

AutoFacets Introduces AI-Coworkers: Your Intelligent Digital Employee

autoadmin — Tue, 22 Oct 2024 07:00:39 +0000

The automotive industry is witnessing a massive transformation backed by the rapid advancement of AI. One of the key applications of AI in this industry is the integration of voice assistants and fellow digital intelligent employees, who are all set to revolutionise the way customers interact with automotive companies.

AI-Based Voice Assistants: Enhancing Customer Engagement

AI-powered voice assistants are now transforming customer engagement at various stages of the automotive customer journey. These digital employees handle both inbound and outbound calls, automate tasks, and offer personalised support.

Pre-Sales Interactions: These voice assistants can handle large volumes of inbound calls from customers, address their queries, offer production information, and assist them with booking a test the outbound front; these assistants can proactively reach out to customers to offer personalised recommendations, cross-selling, and upselling opportunities.

After-Sales Support: The voice assistants provide timely and efficient after-sales support, such as scheduling service appointments, addressing technical issues, and offering troubleshooting guidance. In unlikely events of breakdown, these systems identify the nearest service centres and offer real-time assistance to customers.

Introducing AI-Coworkers: Empowering the Future of the Automotive Workforce

To keep pace with the rapid evolution and growing acceptance of smart technologies like AI across different automotive industry sectors, AutoFacets is delighted to introduce its innovative new initiative – AI-Coworkers: Your Intelligent Digital Employee. With the launch of this unique initiative, AutoFacets aims to introduce these AI-Coworkers as intelligent “digital employees” who use AI and machine learning technologies. These digital employees are capable of self-learning and making several decisions. They can also ‘call and communicate’ with customers and help them by booking a slot for a test drive, fixing a service appointment booking, etc. These digital employees can also answer customer calls, understand the call, and accordingly reply to the customer as per their needs. These virtual employees can be easily integrated with a workflow or process at the customer end.

Core Focus Areas

In the initial phases, AutoFacets targets functional areas with the highest interactions between customers and automotive companies, covering Sales, Service, Parts, and Fleet segments.

Sales: Handle customer inquiries, assist with interactions, and collect feedback to enhance customer experiences significantly
Services: Capable of automating repetitive tasks backed with contextual awareness, leading to enhanced efficiency
Parts: Generate creative content like text and images with the help of existing data patterns, enhancing personalisation
Fleet: Offer dynamic, real-time insights based on textual instructions

Benefits of AI-Coworkers

By leveraging AI-Coworkers, automotive companies can reap numerous benefits:

Increased Efficiency: Routine task automation frees human employees to focus on strategic initiatives.
Enhanced Customer Experience: 24/7 availability, personalised interactions, and quick response times lead to improved customer satisfaction.
Data-Driven Insights: Analyse vast amounts of data to identify trends, optimise operations, and make data-driven decisions.
Cost Reduction: Reduce operational costs through automation and streamlined processes.

AI-Coworkers are all set to transform the automotive industry by automating several repetitive tasks, enhancing decision-making, and fostering innovations. By harnessing AI’s true capabilities, automotive companies can optimise their operations and improve efficiency, giving them a competitive edge in today’s changing market scenario. As AutoFacets continues to revolutionise the automotive industry by developing cutting-edge AI solutions, we must look forward to witnessing AI-Coworkers’ transformative impact on the future of automotive sales, service, parts, fleet management, and other major domains.

Liked the article? Connect with our Experts today at info@autofacets.com to learn how AI-Coworkers can transform your business.

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AutoFacets Participates in Keyloop Global Partner Program

autoadmin — Tue, 17 Sep 2024 07:00:35 +0000

We are thrilled to share that AutoFacets is participating in the Keyloop Global Partner Program. At AutoFacets, we specialise in transforming automotive dealerships via cutting-edge digital solutions, AF-X, that seamlessly integrate atop the dealers’ existing systems. AF-X is a Cloud-enabled platform of platforms, providing ready-to-deploy digital platforms that allow automotive companies to scale up their business seamlessly. Automotive companies can now easily manage their core business functions by combining individual platforms.

As a proud Keyloop partner, AutoFacets enhances European dealerships by leveraging Keyloop DMSs alongside our digital applications. Through this partnership, we aim to empower dealerships with streamlined operations and enhanced customer experiences via innovative automotive technology solutions.

On behalf of the entire AutoFacets Team, we thank Rick Kruidenier (International Partner Program Manager, Keyloop) for his guidance and professional support in facilitating this partnership.

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AI-Based Transformation for Automotive Dealer Groups & Importers

autoadmin — Tue, 17 Sep 2024 07:00:04 +0000

Have you ever wondered what potential AI has for leading automotive dealer groups and importers? For over two decades, AutoFacets has been showcasing the effective use of smart technology applications to transform the core operational areas of leading automotive importers and big dealer groups. AutoFacets’ AF-X is a Cloud-based application that leverages AI to streamline several independent processes, resulting in better and more efficient operations. This has guaranteed tangible results, enhanced operational efficiency and elevated customer experience. Using AF-X, importers and dealer groups can seamlessly integrate all critical business processes, from lead management to aftersales services and online sales. AutoFacets deploys a unique approach that begins with a thorough understanding of the processes and defining the achievable results and KPIs that need to be achieved. AI-based KPI monitoring allows for the quick and accurate making of data-driven decisions.

AI-Based Digital Dealerships

AutoFacets is paving the way for digital dealerships, making them extensively automated. By exploring AI’s true capabilities, AutoFacets enhances daily operations and gives dealers a strategic advantage in today’s competitive market, making it a transformational tool. This makes AutoFacets an upgrade from traditional dealership management systems and a real evolution in the unique way automotive companies work. All AutoFacets’ solutions have been designed to integrate seamlessly with the leading DMS and ERP applications. Our different applications connect using data-driven processes that offer solid and measurable enhancements to the end user.

An Effective Approach

Various use cases depict the effectiveness of this approach. For instance, a large Norwegian importer with a strong dealership network has gained significant profits with AutoFacets’ digital solutions. This leads to substantial savings, with the company able to respond quickly to the market’s rising demand for fleet electrification. AutoFacets’ systems have helped reduce the importer group’s administrative load, optimise the workshop efficiency, and enhance profitability. Work orders have now become completely digitised with the help of AI and data-driven parameters. As a leading automotive digital solutions provider, AutoFacets showcases a leading approach to car dealership management. Based on AI and data, the focus has always been delivering quantifiable results. AutoFacets is allowing automotive importers and dealer groups to spearhead the rapidly changing market, assuring efficiency, profitability, and enhanced customer experience.

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Voices of Trust from Our Satisfied Customers

autoadmin — Sat, 14 Sep 2024 07:00:05 +0000

AutoFacets has partnered with leading automotive companies for over two decades, driving their transformative digital evolution and delivering exceptional outcomes. Our extensive experience and domain expertise in the European automotive industry have forged multiple strategic alliances. Our smart, advanced, cutting-edge solutions and offerings have significantly enhanced the operational efficiency of our clients’ processes. Building on this foundation, we integrate advanced technologies to streamline operations further.

The seamless integration of our advanced technologies has allowed AutoFacets to streamline core processes for leading automotive companies, dramatically boosting their overall productivity. AutoFacets’ dedicated teams are committed to providing unparalleled support and ensuring the smooth implementation and rapid resolution of any challenges. Our commitment to excellence and proactive approach consistently exceed customer expectations, establishing us as an invaluable partner in their digital transformation journey. These transformative solutions deliver measurable benefits, exemplified by our innovative AF-X Service Suite.

Customers get transformative and quantifiable benefits with AutoFacets’ innovative solutions. With AutoFacets’ AF-X Service Suite, automotive companies have gained unprecedented operational efficiency. The service optimises maintenance workflows, reduces downtime, lowering operational costs, resulting in increased profitability. All AutoFacets’ solutions have been designed to meet the unique needs of every Client, thereby ensuring personalised support. By streamlining complex processes and offering a unified platform for all automotive operations, AutoFacets is helping automotive companies elevate their overall performance. This commitment extends beyond technology to effective change management and seamless transitions.

Partnering with AutoFacets is about more than just technology and effective change management. Our Teams collaborate closely with core business areas, ensuring a smooth transition to new digital platforms. With AutoFacets, you get a partner completely committed to driving your business forward in the digital age.

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AI-Driven Transformation for Dealer Groups

autoadmin — Tue, 25 Jun 2024 15:49:03 +0000

AF-X, AutoFacets’ cloud-based platform, leverages AI to streamline various differentiated processes in the automotive industry. This leads to improved and efficient operations, delivering tangible results for leading automotive companies.

Download the PDF Now (Dutch | English) to read AutoFacets’ impact on transforming key business operations of the automotive industry using smart technology solutions like AI.

Download in English Download in Dutch

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Technology and inspiration make the future

autoadmin — Wed, 08 Nov 2023 14:20:51 +0000

Gateway Group Clients Meet 2023 – TechSpiration under the theme “Technology Meets Inspiration” was recently covered by Automotive Online.

The Event was attended by Gateway’s Clients, Partners and Guests, witnessing a line-up of industry stalwarts sharing the stage to deliver their insights on some prominent automotive future-oriented trends.

Download the PDF Now (Dutch | English) to read what the Automotive Industry Experts say about AutoFacets’ role in transforming their business processes.

Download in English Download in Dutch

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Employee Wellbeing – Yoga Workshop at AutoFacets’ Netherlands Office!

autoadmin — Fri, 23 Jun 2023 06:30:38 +0000

A mind and peace booster Yoga session is always bliss. A Yoga workshop was organised at AutoFacets’ Zoetermeer office, The Netherlands. This session was held by The Gandhi Centre, the Embassy of India in The Hague, led by yoga teacher Dr Ankesh Singh.

Yoga has always been beyond practice and is all about attaining self-discipline and mind control, eventually giving way to the work-life balance. Encouragement to focus on the present and experience a sense of utmost calmness and relaxation sets a great level of fate.

The AutoFacets Team is extremely thankful to Mr Vipin Moharir, GCSO, for organising this mind-refreshing session.

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