Digital Customer Service Journey
Tough times call for innovations. Well, in a time when almost every industry is being disrupted at a large scale, the world is witnessing some welcoming strategic implementations in the automotive industry specifically.
Service Appointment Booking
Digital Appointment Booking for Service, Maintenance & Repair
Features
- Retrieve Vehicle details from LP number
- Choose desired services
- Book date & time slot with nearest dealer
- Get replacement car or wait option
- Secure OTP based authentication
Digital Check-in Link Via SMS
The Digital Check-In helps customer to have a contactless entry and exit at the dealership for a booked service appointment
Features
- Check-in prior to arrival
- Pre-filled owner details
- User privacy acknowledgement
- Virtual tour
- Service advice & upsell
Dashboard to Monitor Daily Check-In & Arrival of Customer
Service Reception enables Admin/Reception to notify Service Advisor to attend the Expected Service Customer
Features
- Alert on customer arrivals for drop/pick up
- Notify customer check-in
- Send reminders to not checked-in customers
- Track cancelled appointments
Real Time Status of Vehicle Service
Service Tracker provides real-time Vehicle service status and simplifies the additional work order approval process with the ability to Digitally Sign after Service completion
Features
- Notify dealer on arrival for drop/pick up
- Track service status and progress
- Additional work approval mechanism
Single Touch Digital Payment Post Service Completion
Simple Online Payment option for the Customers after the completion of Service with Single Touch
Features
- Driven by leading payment gateways of your region
- Secured transaction assurance
- Integrated Digital Signature
- Concise Transaction Summaries
- Multiple Currency solution
Tool for Customer Engagement and in-depth Feedback
A Simple Tool to collect Customer Feedback after Service Completion
Features
- Clear & precise feedback form
- Easy to use survey editor
- Advanced reporting & survey interpretation engine
- Help management to identify key drivers & metrics
Key Business Benefits
A complete mobile based aftersales customer journey which eliminate human intervention. Manages all flows right from online booking to serviced car delivery. Adheres strict GDPR norms to safe guard customer personal data, provides hassle free digital payment options and pin point car location at dealer’s workshop. Helps dealers to retain customer satisfaction and provide health safety.
Kick-off Zero Touch Service
Journey Today!
Ready to Deploy Solution tailored to your needs.
- Quick Setup
- Easy Integrations
- Customizable Workflows
Zero Touch Service
Tailor-made package for your unique business requirements
APPLICATIONS | ESSENTIAL | PRO | ADVANCED | |
---|---|---|---|---|
ONLINE BOOKING | ||||
DIGITAL CHECK-IN | ||||
SERVICE RECEPTION | ||||
SERVICE TRACKER | ||||
DIGITAL SIGNATURE & PAYMENT | ||||
CUSTOMER SURVEY |
Possible Integrations
Brands Using Zero Touch Service
Privacy
We have built our foundation and programming around the norms of protection that allows us to consent to the recent EU GDPR guidelines. This privacy assures end clients and our customers that their information is dealt with in a protected and agreeable manner.