{"id":4361,"date":"2023-03-07T18:32:51","date_gmt":"2023-03-07T13:02:51","guid":{"rendered":"https:\/\/www.autofacets.com\/insights\/?post_type=newsletter&#038;p=4361"},"modified":"2023-04-11T19:24:31","modified_gmt":"2023-04-11T13:54:31","slug":"special-after-sales-suite-for-ev-workshops","status":"publish","type":"newsletter","link":"https:\/\/www.autofacets.com\/insights\/newsletter\/2023\/03\/special-after-sales-suite-for-ev-workshops\/","title":{"rendered":"Special After-Sales Suite for EV Workshops"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">This New Solution is an Independent Aftersales Suite for Service Workshops addressing the EVs exclusively. The solution provides an innovative alternative to the legacy systems deployed in the Aftersales workshops, providing a contactless digital experience to the workshop users and end customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The system comprises software, hardware, and network infrastructure, allowing any workshop to carry out its <a href=\"https:\/\/www.autofacets.com\/af-x-service\/?utm_source=website&amp;utm_medium=newsletter&amp;utm_campaign=special-after-sales\"><strong>aftersales service<\/strong><\/a> quickly and easily. It also facilitates seamless communication between the service workshops and their end customers via a single point of contact. This makes it easier for customers to benefit from the complete range of available EV Services.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4385\" src=\"https:\/\/www.autofacets.com\/insights\/wp-content\/uploads\/2023\/03\/3rd-Link-EVplatform.jpg\" alt=\"Special After-Sales Suite\" width=\"1000\" height=\"650\" srcset=\"https:\/\/www.autofacets.com\/insights\/wp-content\/uploads\/2023\/03\/3rd-Link-EVplatform.jpg 1000w, https:\/\/www.autofacets.com\/insights\/wp-content\/uploads\/2023\/03\/3rd-Link-EVplatform-300x195.jpg 300w, https:\/\/www.autofacets.com\/insights\/wp-content\/uploads\/2023\/03\/3rd-Link-EVplatform-768x499.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p><b>Benefits<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connected aftersales journey at workshops<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No dependency on legacy systems (DMS\/GMS) for smooth user journeys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automation for optimized productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced OPEX<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased customer satisfaction and brand loyalty<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b>Features<\/b><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contactless &amp; digitized service experience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vehicle status at the user\u2019s fingertips<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Round-the-clock service bookings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Paperless operations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upselling and cross-selling of services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transparency and Accuracy of Information<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b>Solution<\/b><\/span><\/p>\n<p>The solutions offer the following application modules-<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Smart Planner<\/b><span style=\"font-weight: 400;\">\u00a0\u2013 For complete workshop planning, including all controller modules, e.g., vehicles, customers, appointments, service packages\/jobs, skills, efficiencies, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Online Booking<\/b><span style=\"font-weight: 400;\">\u00a0\u2013 For end customers to make appointments online for their EVs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Service Tracker <\/b><span style=\"font-weight: 400;\">\u2013 For end customers to be notified about their vehicle status, online payments, approvals on additional jobs, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer 360<\/b><span style=\"font-weight: 400;\"> \u2013 For customer care agents to get a <strong><a href=\"https:\/\/www.autofacets.com\/af-x-crm-360\/?utm_source=website&amp;utm_medium=newsletter&amp;utm_campaign=special-after-sales\">360 degree view of customers<\/a><\/strong><\/span><span style=\"font-weight: 400;\">\u00a0and vehicles and be able to book appointments and call log management using the application<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Digital Service Order<\/b><span style=\"font-weight: 400;\">\u00a0\u2013 For mechanics to be able to work on the assigned jobs, get instant approvals on additional jobs, clock-in-clock-out, carry out inspections and checks, etc.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Digital Check-In<\/b><span style=\"font-weight: 400;\">\u00a0\u2013 For the customer to carry out web-based check-in before their appointments, explore extended offers, reach out to workshops, etc.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Accounting, invoicing, and inventory modules with ERP.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><b>Business Advantages<br \/>\n<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Best-suited for the new age EV Service workshops<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Convenient appointment bookings at the fingertips<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">EV exclusive processes and service packages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Value-based offerings for garage chains and new-age EV workshops<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This New Solution is an Independent Aftersales Suite for Service Workshops addressing the EVs exclusively. The solution provides an innovative alternative to the legacy systems deployed in the Aftersales workshops, providing a contactless digital experience to the workshop users and end customers. The system comprises software, hardware, and network infrastructure, allowing any workshop to carry&nbsp;<\/p>\n<p><a class=\"btn btn-style\" href=\"https:\/\/www.autofacets.com\/insights\/newsletter\/2023\/03\/special-after-sales-suite-for-ev-workshops\/\">Continue Reading<\/a><\/p>\n","protected":false},"featured_media":4362,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","newsletter_category":[219],"class_list":["post-4361","newsletter","type-newsletter","status-publish","has-post-thumbnail","hentry","newsletter_category-new-initiatives-expansion"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.autofacets.com\/insights\/wp-json\/wp\/v2\/newsletter\/4361"}],"collection":[{"href":"https:\/\/www.autofacets.com\/insights\/wp-json\/wp\/v2\/newsletter"}],"about":[{"href":"https:\/\/www.autofacets.com\/insights\/wp-json\/wp\/v2\/types\/newsletter"}],"replies":[{"embeddable":true,"href":"https:\/\/www.autofacets.com\/insights\/wp-json\/wp\/v2\/comments?post=4361"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.autofacets.com\/insights\/wp-json\/wp\/v2\/media\/4362"}],"wp:attachment":[{"href":"https:\/\/www.autofacets.com\/insights\/wp-json\/wp\/v2\/media?parent=4361"}],"wp:term":[{"taxonomy":"newsletter_category","embeddable":true,"href":"https:\/\/www.autofacets.com\/insights\/wp-json\/wp\/v2\/newsletter_category?post=4361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}