Collision Repairers

COLLISION
REPAIRERS

We Support

Integrated Network

Customer Delight, even in Collision, with service Personalization.

Collision is the most critical situation for a vehicle owner/ driver both emotionally and financially. The service delivery in such situation can achieve customer delight when the repairers are able to work with an attitude – “No matter what has happened, we are with YOU”

AutoFacets ensures that repairers have effective IT tooling that creates a seamless, proactive service experience through better information and better communication, for both repairer and customer. Connect with us

  • Roadside Assistance
  • Customer Service Center
  • Estimation & Repair
  • Claims – Insurance Integration
  • Collision History

We resolve your business challenges,

Digitally

  • Our Focus

    • Single Point Customer Contact
    • Transparent Process & Pricing
    • Process & Information Centralization
    • Integrated Digital Workflow
    • Customer Retention
    • Seamless Insurance Connectivity
  • Our Solutions

    • Customer contact center
    • 360° Customer portal
    • Damage claims management
    • Quotation engine
    • Workflow management
    • Integration – iBOSS, Audatex, Mitchell1, CCC

Customers Speak

We wanted a partner who not only creates an idea for us but also provide improvements to make the idea better for our customers, partners in the future.

Project Manager

Collision Repair Chain in Europe

Achievements

  • Co-creating an intelligence based concept for estimation optimization for an innovation start-up.
  • Price optimization based on historical data, resulted in upto 50% cost savings.
  • Customer delight concept driven by a smart central contact centre for 60+ body-shops.
  • Supported body-shops to achieve 80% Customer satisfaction index.